What's the Difference Between Freezing My Account and Deactivating It?
Freezing is a temporary security lock you can undo yourself in minutes; deactivating is a permanent closure that takes preparation and a Customer Service request to reverse. Freezing needs nothing but your PIN and a code sent to your phone, keeps all your assets in place, and is undone by passing Face Match and Liveness Check in the app. Deactivating requires you to sell every asset, withdraw every balance, clear all pending transactions, and switch off Auto Invest before you can even start — and reactivating later means contacting Pluang Care with your KTP photo and a selfie. If you are worried about unauthorised access, freeze. Deactivate only if you have genuinely finished investing with Pluang and want the account closed. Both are free, but only freezing is reversible in minutes.
| Freeze | Deactivate | |
|---|---|---|
| Purpose | Temporary security lock | Permanent account closure |
| Prerequisites | None | Sell all assets, withdraw all balances, no pending transactions, Auto Invest off |
| Your assets | Stay in place, untouched | Must all be sold and withdrawn first |
| How to start | Pluang app, any user | iOS app self-serve; Android users request via Pluang Care |
| How to reverse | Self-serve — Face Match and Liveness Check in the app | Contact Pluang Care with KTP photo, selfie, and a written statement |
| Speed to reverse | Minutes | A Customer Service process |
| Cost | Free | Free |
Which one you want: if the trigger is a login you did not make, an OTP you did not request, a lost phone, or any suspicion that someone else has access — freeze. It is instant, reversible, and leaves your portfolio intact. Deactivation is not a security tool and is much harder to undo.
Note on wording: you may see a frozen account described as locked or disabled in some places. That is not the same as the deactivation process described above, which is a permanent closure with its own separate requirements.
Related questions:
Q: I want to stop using Pluang for a while — should I freeze or deactivate?
Freezing is usually the better fit for a temporary break. It takes seconds, needs no preparation, and you can come back whenever you want by passing Face Match and Liveness Check. Deactivating requires selling everything and withdrawing every balance first, which forces you to exit your positions rather than simply pause, and reversing it means a Customer Service request.
Q: Can I deactivate my account while it is frozen?
No. Logging in on a frozen account takes you to identity verification, not into your settings, so you cannot reach deactivation until you unfreeze. You would need to unfreeze first, then complete the deactivation prerequisites — selling all assets, withdrawing all balances, clearing pending transactions, and switching off Auto Invest. Bear in mind cashout stays blocked for 24 hours after unfreezing.
Q: Does freezing delete my data or account history?
No. Freezing changes nothing about your data, transaction history, or account records — it only locks access temporarily. Note that even full deactivation does not delete your data: Pluang retains account records for a minimum of five years under applicable regulations, so permanent deletion is not available either way, whichever route you take.
Q: Is freezing the same as my account being locked after wrong PIN attempts?
No. Entering the wrong PIN ten times triggers an automatic 24-hour lock, which you can clear early using "Forgot PIN". A freeze is something you choose to do, has no time limit, and is only lifted by Face Match and Liveness Check — the two have different causes and different fixes, so check which one you are actually facing.