What Happens to My Open and Pending Orders When I Freeze My Account?
Freezing your Pluang account cancels your open and pending orders. When the account moves to a frozen state, buy and sell orders that have not yet executed are cancelled across every asset class, so nothing is left sitting in the market while you are locked out. This is deliberate: if you are freezing because you suspect someone else has access, an order that person placed should not be able to fill after you have secured the account. An order that had already partially filled is treated in two parts — the portion that executed stands as a completed transaction, and the unfilled remainder is cancelled. You do not need to cancel anything yourself before freezing, and you can place new orders again once you unfreeze.
What happens to each kind of order:
| Effect of freezing | |
|---|---|
| Open and pending buy or sell orders | Cancelled across all asset classes when the freeze takes effect |
| Partially filled orders | The filled portion stands as a completed transaction; the unfilled remainder is cancelled |
| Already-completed transactions | Unaffected — they are done and stay in your transaction history |
| New orders | Cannot be placed while the account is frozen |
Why orders are cancelled rather than left running: freezing is a security action. Leaving live orders in the market would mean an attacker's instructions could still execute after you had locked the account, which would defeat the point of freezing in the first place.
You do not need to prepare anything. There is no need to cancel orders yourself before you freeze — the freeze handles it. Once you unfreeze, you can place new orders as normal.
Related questions:
Q: Do I need to cancel my open orders before freezing?
No. Freezing cancels open and pending orders for you across every asset class, so there is nothing to prepare. This matters in the situation freezing is designed for — if you suspect someone else has access, you can lock the account immediately without first working through your order list to check what is there.
Q: What happens to an order that was already partly filled?
It is treated as two separate things. The portion that already executed is a completed transaction and stands as normal — it appears in your transaction history and the assets or proceeds are yours. Only the unfilled remainder is cancelled, in the same way as any other pending order.
Q: Can an order still execute after I freeze my account?
No. Open and pending orders are cancelled when the freeze takes effect, so nothing further can fill while you are locked out. Money-out is blocked as well — cashout and Crypto Send stay unavailable until you unfreeze, and for a further 24 hours after that.
Q: Do my orders come back when I unfreeze?
No. Cancelled orders are not restored automatically, so you will need to place them again once your account is active. Check your positions and open orders after unfreezing so you know exactly where you stand before deciding what to re-enter.