What Is Account Freeze on Pluang?
Account Freeze is a security feature that lets you lock your own Pluang account immediately, without waiting for Customer Service. You authorise it with your 6-digit PIN and a 4-digit code sent to your registered phone number, and the lock applies as soon as both are accepted — with no Customer Service approval and no waiting period. Freezing logs you out on every device, including the one you are using, and blocks all activity on the account until you unfreeze it. It is built for the moment you suspect someone else has access — a login you did not make, an OTP you did not request, or a phone you have just lost. Freezing is free, there is no limit on how often you can use it, and your assets and balances are never touched. Account Freeze is available in the Pluang app only.
What Account Freeze does the moment you confirm it:
- Ends every active session and logs you out on all devices, including the one you froze from
- Blocks access to the account itself — logging in takes you straight to identity verification, not to your portfolio, and no action is available until you unfreeze
- Stops you placing new buy or sell orders and stops new Auto Invest setups
- Blocks money-out until you unfreeze: cashout and Crypto Send
What Account Freeze does not do:
- It does not sell, move, or touch any of your assets — everything stays exactly where it was
- It does not cancel orders that were already open or pending before the freeze
- It does not close or deactivate your account permanently — freezing is fully reversible
- It does not cost anything, at either the freeze or the unfreeze step
Who it is for: any user who suspects unauthorised access. Before this feature, locking an account meant raising a Customer Service ticket and waiting; Account Freeze closes that gap to a few seconds.
Related questions:
Q: How quickly does Account Freeze take effect?
Immediately. As soon as your PIN and the one-time code are both accepted, the account moves to a frozen state and every session is ended in the same moment. There is no review period and no waiting on Customer Service, which is the whole point of the feature — it is designed to close an attacker's window as fast as you can open the app.
Q: Do I need a reason or approval to freeze my account?
No. Account Freeze is entirely self-serve and you never have to explain why. You do not need Customer Service approval, you do not submit any documents, and Pluang does not review the request. You only need your 6-digit PIN and access to your registered phone number for the code. There is no waiting period and no approval queue — the freeze applies the moment both steps pass.
Q: Is freezing my account permanent?
No. Freezing is fully reversible and is not the same as closing your account. You can unfreeze whenever you are ready by logging in and passing Face Match and Liveness Check in the Pluang app. There is also no limit on how many times you can freeze and unfreeze. Your account, assets, and transaction history all remain exactly as they were while it is frozen.
Q: Can I still be charged fees or lose money while frozen?
Freezing and unfreezing are both free, and Pluang does not charge anything for the time your account spends frozen. Your assets remain yours and keep their market value, which will still move with the market while you are locked out — freezing protects access to the account, not the price of what you hold. Trading fees and taxes on transactions you make before or after apply exactly as they normally would.