Why can't I see USDT Earn in the app?

Question

Accepted Answer

USDT Earn appears only in the latest version of the Pluang app, and it is being rolled out gradually, so not every account sees it at the same time. Update the app first. Then look for the Earn button on the USDT card in Wallet → Crypto, or the Earn row on the USDT detail page.

Symptom / ConditionPossible CauseSolution

No Earn button or Earn row anywhereYour app version is out of date. Older versions don't show USDT Earn.Update the Pluang app from the App Store or Google Play, then reopen it.
You updated, but it still doesn't appearUSDT Earn is being rolled out gradually, so it may not be on your account yetCheck again later. You don't need to do anything else.
You are looking on the Trade page or an asset pageUSDT Earn is reached from your wallet, not from the Trade pageOpen Wallet → Crypto and tap Earn on the USDT card, or open the USDT detail page and tap the Earn row.
The Start earning with USDT Earn banner has disappearedThe banner shows only when you hold nothing in Earn, so it is hidden once you depositUse the Earn button on the USDT card instead. The banner comes back once everything has been redeemed.
You are using Pluang on the webThis guide covers USDT Earn in the Pluang appOpen the latest version of the Pluang app to deposit, redeem and check your rewards.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include your app version, your phone model and a screenshot of your Crypto wallet page.
Related questions
Q: Where is USDT Earn in the app?Open Wallet, go to the Crypto tab and tap Earn on the USDT card. You can also open the USDT detail page and tap the Earn row.
Q: Is USDT Earn available to every user?It is being rolled out gradually. If you are on the latest app version and still can't see it, it should appear on your account later.
Q: Why did I see a USDT Earn introduction screen?It is a one-time onboarding screen shown the first time you open USDT Earn. It is shown once per account, so it won't appear again on a new phone.
Q: Can I use USDT Earn on the web?This guide covers the Pluang app. For deposits, redeems and reward details, use the latest version of the app on your phone.
Last updated: 27 October 2026

Symptom / Condition	Possible Cause	Solution
No Earn button or Earn row anywhere	Your app version is out of date. Older versions don't show USDT Earn.	Update the Pluang app from the App Store or Google Play, then reopen it.
You updated, but it still doesn't appear	USDT Earn is being rolled out gradually, so it may not be on your account yet	Check again later. You don't need to do anything else.
You are looking on the Trade page or an asset page	USDT Earn is reached from your wallet, not from the Trade page	Open Wallet → Crypto and tap Earn on the USDT card, or open the USDT detail page and tap the Earn row.
The Start earning with USDT Earn banner has disappeared	The banner shows only when you hold nothing in Earn, so it is hidden once you deposit	Use the Earn button on the USDT card instead. The banner comes back once everything has been redeemed.
You are using Pluang on the web	This guide covers USDT Earn in the Pluang app	Open the latest version of the Pluang app to deposit, redeem and check your rewards.