Why can't I redeem from USDT Earn?

Question

Accepted Answer

You can only redeem USDT that is in your Earn Balance. If your deposit is still in its 13-day deposit period, your Earn Balance is 0 and the Redeem button stays disabled. Otherwise, the message under the amount field tells you what to change, and the table below explains each one.

Symptom / ConditionPossible CauseSolution

The Redeem button is disabledYour Earn Balance is 0, usually because your USDT is still in Deposit in ProgressWait until the deposit period ends; the date is shown as Est. Completion on the Deposit USDT Earn transaction. If the deposit is still Requested, you can cancel it before 09:00 WIB on its batch day instead.
Withdrawals are paused for now.Pluang has paused new redeem requests for a while. Requests already placed carry on.Try again later. The Redeem button works again once withdrawals resume.
Minimum Withdrawal is 1 USDT.A partial redeem must be at least 1 USDTEnter 1 USDT or more, or redeem your full Earn Balance. A full redeem is always allowed, even below 1 USDT.
Keep at least 1 USDT in Earn, or redeem all.The redeem would leave more than 0 but less than 1 USDT in your Earn BalanceRedeem a little less so at least 1 USDT stays, or tap 100% to redeem everything.
Amount is more than your Earn Balance.The amount is above your Earn Balance. USDT in Deposit in Progress or Withdrawal in Progress can't be redeemed.Enter an amount up to your Earn Balance, or use the 25%, 50%, 75% or 100% buttons.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include a screenshot of the USDT Earn page and of the message on the Redeem page.
Related questions
Q: Can I redeem part of my Earn Balance?Yes. Any amount of at least 1 USDT works, as long as either nothing or at least 1 USDT is left in your Earn Balance afterwards.
Q: Does my USDT keep earning after I tap Redeem?Yes, until the request is processed. A redeem keeps earning while it is Requested; from the 09:00 WIB batch, when it becomes In Progress, that amount stops earning.
Q: Can I redeem USDT that is already being redeemed?No. USDT in Withdrawal in Progress is already on its way back to your USDT Wallet. It returns at the end of the 13-day withdrawal period.
Q: Is there a fee to redeem?No. Redeeming from USDT Earn is free, and you get back the same amount of USDT you redeemed. Rewards you have built up are paid separately on the 5th.
Last updated: 27 October 2026

Symptom / Condition	Possible Cause	Solution
The Redeem button is disabled	Your Earn Balance is 0, usually because your USDT is still in Deposit in Progress	Wait until the deposit period ends; the date is shown as Est. Completion on the Deposit USDT Earn transaction. If the deposit is still Requested, you can cancel it before 09:00 WIB on its batch day instead.
Withdrawals are paused for now.	Pluang has paused new redeem requests for a while. Requests already placed carry on.	Try again later. The Redeem button works again once withdrawals resume.
Minimum Withdrawal is 1 USDT.	A partial redeem must be at least 1 USDT	Enter 1 USDT or more, or redeem your full Earn Balance. A full redeem is always allowed, even below 1 USDT.
Keep at least 1 USDT in Earn, or redeem all.	The redeem would leave more than 0 but less than 1 USDT in your Earn Balance	Redeem a little less so at least 1 USDT stays, or tap 100% to redeem everything.
Amount is more than your Earn Balance.	The amount is above your Earn Balance. USDT in Deposit in Progress or Withdrawal in Progress can't be redeemed.	Enter an amount up to your Earn Balance, or use the 25%, 50%, 75% or 100% buttons.