Why can't I sell or transfer my USDT after depositing to USDT Earn?

Question

Accepted Answer

USDT held in Earn is not part of your Available to Transfer balance, so it can't be sold, sent or transferred. It still counts in your total USDT. To use it, cancel the deposit while it is still Requested, before 09:00 WIB on its batch day, or redeem it and wait for the 13-day withdrawal period.

Symptom / ConditionPossible CauseSolution

Sell, Send or Transfer shows a lower amount than your total USDTOnly Available to Transfer can be used. USDT in Deposit in Progress, Earn Balance and Withdrawal in Progress is held in Earn.Check Available to Transfer on the USDT detail page. That is the amount you can use.
You can't add margin or move USDT to your USDT Margin AccountMargin funding and transfers to the USDT Margin Account use only Available to Transfer, never USDT held in EarnRedeem from USDT Earn first, or use USDT that is not held in Earn.
Instant Conversion or funding a Pocket fails for the full amountThese also use only Available to TransferUse an amount up to your Available to Transfer.
You deposited by mistake a moment agoThe deposit is still Requested and can be cancelled until 09:00 WIB on its batch dayOpen the deposit from the In Progress tab and tap Cancel Deposit Request. The USDT returns to Available to Transfer at once.
The deposit is already In Progress or activeIt can no longer be cancelledRedeem it once it is in your Earn Balance. It returns to Available to Transfer after the 13-day withdrawal period.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include a screenshot of the USDT detail page and the transaction you tried to make.
Related questions
Q: Does USDT in Earn still count in my portfolio?Yes. Your total USDT, portfolio value and homepage total all include USDT held in Earn. Moving USDT into or out of Earn never changes your total USDT.
Q: Can I convert USDT in Earn to rupiah?Not directly. Redeem it first. After the 13-day withdrawal period it is back in your USDT Wallet, and you can transfer it to IDR Crypto Funding.
Q: Can I deposit only part of my USDT?Yes. Deposit any amount from 1 USDT up to your Available to Transfer, and keep the rest free to sell, send or transfer.
Q: Is the deposited amount locked?Yes. The deposit confirmation explains that the amount is locked and can't be sold, transferred or used for other transactions while it is held in Earn. There is no fixed lock-up term, though: you can redeem whenever you like, and the USDT returns after the 13-day withdrawal period.
Last updated: 27 October 2026

Symptom / Condition	Possible Cause	Solution
Sell, Send or Transfer shows a lower amount than your total USDT	Only Available to Transfer can be used. USDT in Deposit in Progress, Earn Balance and Withdrawal in Progress is held in Earn.	Check Available to Transfer on the USDT detail page. That is the amount you can use.
You can't add margin or move USDT to your USDT Margin Account	Margin funding and transfers to the USDT Margin Account use only Available to Transfer, never USDT held in Earn	Redeem from USDT Earn first, or use USDT that is not held in Earn.
Instant Conversion or funding a Pocket fails for the full amount	These also use only Available to Transfer	Use an amount up to your Available to Transfer.
You deposited by mistake a moment ago	The deposit is still Requested and can be cancelled until 09:00 WIB on its batch day	Open the deposit from the In Progress tab and tap Cancel Deposit Request. The USDT returns to Available to Transfer at once.
The deposit is already In Progress or active	It can no longer be cancelled	Redeem it once it is in your Earn Balance. It returns to Available to Transfer after the 13-day withdrawal period.