Why can't I deposit to USDT Earn?

Question

Accepted Answer

Most deposit problems come from the amount: the minimum deposit is 1 USDT, and you can only deposit USDT that is Available to Transfer in your USDT Wallet. Read the message under the amount field, then use the table below. If the Deposit button is disabled with a message, deposits may be paused for a while.

Symptom / ConditionPossible CauseSolution

Minimum deposit is 1 USDT.The amount is below the 1 USDT minimum per depositEnter at least 1 USDT. Amounts can have up to 6 decimals.
Amount is more than your available balance.Only USDT that is Available to Transfer counts. Pending Balance, USDT Held in Pockets, your USDT Margin Account and USDT already held in Earn do not.Check Available to Transfer on the USDT detail page, or tap Max to fill it in. Move USDT from your USDT Margin Account to your USDT Wallet first if you want to deposit it.
Deposits are paused for now.Pluang has paused new deposits for a while. Deposits already placed carry on as normal.Try again later. The Deposit button works again once deposits resume.
You have no USDT yetUSDT Earn takes USDT only, not rupiahTransfer rupiah from IDR Crypto Funding to USDT first, then deposit it to USDT Earn.
You can't find USDT Earn or the Deposit buttonOlder app versions don't show USDT EarnUpdate the Pluang app to the latest version, then open Wallet → Crypto and tap Earn on the USDT card.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include a screenshot of the message on the Deposit page and the amount you tried to deposit.
Related questions
Q: Is there a fee to deposit to USDT Earn?No. Depositing to USDT Earn and redeeming from it are free. Converting rupiah to USDT is a separate transfer with its own fee, shown before you confirm it.
Q: Is there a maximum deposit?No. You can deposit any amount from 1 USDT up to your Available to Transfer, and you can place as many deposits as you like.
Q: Why is my USDT total higher than what I can deposit?Your total USDT includes Pending Balance, USDT Held in Pockets and USDT already held in Earn. Only Available to Transfer can be deposited, so the amount you can deposit may be lower than your total.
Q: Can I deposit USDT that is in my USDT Margin Account?Not directly. Transfer it from your USDT Margin Account to your USDT Wallet first. Once it shows as Available to Transfer, you can deposit it to USDT Earn.
Last updated: 27 October 2026

Symptom / Condition	Possible Cause	Solution
Minimum deposit is 1 USDT.	The amount is below the 1 USDT minimum per deposit	Enter at least 1 USDT. Amounts can have up to 6 decimals.
Amount is more than your available balance.	Only USDT that is Available to Transfer counts. Pending Balance, USDT Held in Pockets, your USDT Margin Account and USDT already held in Earn do not.	Check Available to Transfer on the USDT detail page, or tap Max to fill it in. Move USDT from your USDT Margin Account to your USDT Wallet first if you want to deposit it.
Deposits are paused for now.	Pluang has paused new deposits for a while. Deposits already placed carry on as normal.	Try again later. The Deposit button works again once deposits resume.
You have no USDT yet	USDT Earn takes USDT only, not rupiah	Transfer rupiah from IDR Crypto Funding to USDT first, then deposit it to USDT Earn.
You can't find USDT Earn or the Deposit button	Older app versions don't show USDT Earn	Update the Pluang app to the latest version, then open Wallet → Crypto and tap Earn on the USDT card.