Why hasn't my USDT come back after I redeemed from USDT Earn?

Question

Accepted Answer

Redeemed USDT takes 13 calendar days to return. The withdrawal period starts at the 09:00 WIB batch: a request placed before 09:00 WIB joins that day's batch, and one placed later joins the next day's. Open the Withdrawal USDT Earn transaction to see its Est. Completion date. The USDT returns to your USDT Wallet, not as rupiah.

Symptom / ConditionPossible CauseSolution

The status is Requested or In ProgressThe 13-day withdrawal period has not ended yetCheck Est. Completion on the Withdrawal USDT Earn transaction. The USDT returns at 09:00 WIB on that date.
You redeemed after 09:00 WIBRequests placed at 09:00 WIB or later join the next day's batch, so the 13 days start a day laterCount 13 days from the day after your request. Est. Completion already reflects this.
The status is Successful, but you can't see the USDTRedeemed USDT goes to Available to Transfer in your USDT Wallet. It is not converted to rupiah.Open the USDT detail page and check Available to Transfer. To get rupiah, transfer the USDT to IDR Crypto Funding.
The page still shows the old statusThe page has not refreshed, or your app version is out of datePull down to refresh the transaction page, or update the Pluang app to the latest version.
The status is CanceledThe redeem was cancelled before it was processed, so the USDT went back to your Earn BalanceCheck your Earn Balance on the USDT Earn page, then redeem again if you still want the USDT back.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the order number of the Withdrawal USDT Earn transaction and a screenshot of its detail page.
Related questions
Q: Why does redeeming take 13 days?The withdrawal period is a set part of USDT Earn, and it is shown on the Redeem page before you confirm. Each redeem keeps the period that applied when you placed it.
Q: Do I earn rewards during the withdrawal period?Only until the request is processed. A redeem keeps earning while it is Requested; from the 09:00 WIB batch, when it becomes In Progress, that amount stops earning.
Q: Will I still get my rewards after redeeming?Yes. Rewards built up before the amount stopped earning are paid on the next 5th, into your USDT Wallet, even if you have redeemed everything.
Q: Can I speed up a redeem?No. Every redeem runs for the full 13-day withdrawal period, and there is no faster option. Plan ahead if you need the USDT by a certain date.
Last updated: 27 October 2026

Symptom / Condition	Possible Cause	Solution
The status is Requested or In Progress	The 13-day withdrawal period has not ended yet	Check Est. Completion on the Withdrawal USDT Earn transaction. The USDT returns at 09:00 WIB on that date.
You redeemed after 09:00 WIB	Requests placed at 09:00 WIB or later join the next day's batch, so the 13 days start a day later	Count 13 days from the day after your request. Est. Completion already reflects this.
The status is Successful, but you can't see the USDT	Redeemed USDT goes to Available to Transfer in your USDT Wallet. It is not converted to rupiah.	Open the USDT detail page and check Available to Transfer. To get rupiah, transfer the USDT to IDR Crypto Funding.
The page still shows the old status	The page has not refreshed, or your app version is out of date	Pull down to refresh the transaction page, or update the Pluang app to the latest version.
The status is Canceled	The redeem was cancelled before it was processed, so the USDT went back to your Earn Balance	Check your Earn Balance on the USDT Earn page, then redeem again if you still want the USDT back.