Will Pluang Notify Me When My Account Is Frozen and Unfrozen?
Yes. Pluang sends you a confirmation at three points: when your account is frozen, when it is unfrozen, and when the 24-hour hold on cashout and Crypto Send ends. Each of these arrives by both push notification and email to your registered address. The unfreeze confirmation tells you that the 24-hour hold has started, and the hold-ended message confirms that cashout and Crypto Send are available again. If you have push notifications switched off, the email is still sent, so you never miss a confirmation because of a device setting. All of these messages are sent in English or Indonesian to match your app language. Because a freeze notification reaches you even if you are logged out, it is also how you would find out if someone else froze your account.
The three notifications you receive:
| When | What it tells you |
|---|---|
| Account frozen | Confirms the freeze took effect and that unfreezing requires identity verification |
| Account unfrozen | Confirms your account is active again and that the 24-hour hold has started |
| Hold ended | Confirms cashout and Crypto Send are available again |
Delivery:
- Sent by push notification and email together
- If push is disabled, email still arrives — the two are not dependent on each other
- Sent to your registered email address, so keep it current and accessible
- Localised to English or Indonesian
Why this matters for security: the freeze confirmation arrives even though you are logged out of every device. If you ever receive one you did not trigger, treat it as a sign that someone else has your PIN and OTP, and contact Pluang Care immediately.
Related questions:
Q: What should I do if I get a freeze notification I did not trigger?
Treat it as a serious warning. A freeze needs your PIN and an OTP, so receiving one you did not start suggests someone else has both. Contact Pluang Care immediately through live chat at pluang.com/faq, tanya@pluang.com, or (021) 8063 0065 (Mon–Fri, 09:00–18:00 WIB), and do not share your PIN or OTP with anyone who contacts you about it, however official they sound.
Q: Will I get a notification if I have push turned off?
Yes, by email. Push and email are sent independently for all three messages, so switching off push notifications does not stop the email confirmation reaching your registered address. This is why keeping your registered email current and accessible matters — it is the channel that always works, including when you are locked out of the app entirely.
Q: Do I get told exactly when the 24-hour hold ends?
Yes. Pluang sends a hold-ended message confirming cashout and Crypto Send work again. While the hold is still running, you are also told why they are unavailable and when they will return, so you can check without waiting for the notification to arrive.