Is There a Fee to Freeze or Unfreeze My Pluang Account?
No. Freezing your Pluang account is free, unfreezing it is free, and Pluang does not charge anything for the time your account spends frozen. There is no fee at any step of either flow — not for the OTPs, not for Face Match and Liveness Check, and not for asking Pluang Care to help if you cannot complete verification yourself. There is also no limit on how many times you can freeze and unfreeze, and no charge for using the feature repeatedly. This is deliberate: Account Freeze is a security tool meant to be used the instant you suspect something is wrong, and a fee would discourage exactly the users who most need to act quickly. Standard trading and withdrawal fees still apply to the transactions themselves.
Free at every step:
- Starting a freeze from the app
- The PIN and the SMS code that authorise the freeze
- The one-time code that starts an unfreeze
- Face Match and Liveness Check
- Assisted recovery through Pluang Care if verification fails
- Any number of repeat freezes and unfreezes
What still applies normally: freezing does not waive or refund the standard fees on the transactions you make before or after. Ordinary trading fees, withdrawal fees, and any applicable taxes work exactly as they always do once your account is active again — freezing simply has no fee of its own attached to it.
Related questions:
Q: Does freezing my account affect my Pluang Plus subscription or benefits?
Freezing has no fee of its own and does not change how any subscription is billed. If you have a subscription and want to know how a period of being frozen affects it, contact Pluang Care with your account details, since this depends on your specific plan and billing cycle. Freezing itself never adds a charge to your account.
Q: Am I charged if Pluang Care helps me unfreeze?
No. Assisted recovery through Pluang Care is free, the same as self-serve unfreezing. You need to contact Customer Service yourself when Face Match or Liveness Check cannot be completed after three attempts, and there is no charge for that support at any point, whether it is handled by live chat, email, or a video call.
Q: Is there a cost to freezing my account many times?
No. There is no fee and no limit on how often you can freeze and unfreeze. Bear in mind that each unfreeze restarts the 24-hour hold on cashout and Crypto Send, so repeated use extends how long money-out stays unavailable — but it never costs you anything, and your assets are unaffected throughout.