Can I re-upload my e-KTP photo if my Indonesian Asset Verification is rejected?
Yes. If your Indonesian Asset Verification on Pluang is rejected because your e-KTP photo is unclear, you can re-upload the photo yourself in the Pluang app, without contacting Pluang Care. The rejection notice in the app says why your verification was rejected and gives you an option to update your data. Tap it, read the photo guidance, and take a new photo of your e-KTP with the whole card in the frame, in good light and without glare. Your Basic Verification stays approved while you do this, so you can keep using the rest of the app. Once you submit the new photo, the review starts again and usually takes 1–2 business days. This is not the same as changing your KTP data: if your name, address or KTP card itself has changed, that request goes through Pluang Care instead.
How to re-upload your e-KTP photo
- Open the rejection notice for your Indonesian Asset Verification in the Pluang app.
- Tap the option to update your data.
- Read the guidance on the photo screen, which shows what a good e-KTP photo looks like.
- Take a new photo of your original e-KTP: the whole card visible, in good light, with no glare or blur. Photograph the card itself, not a printed copy or a screenshot, and don't edit the photo.
- Check the photo and submit it. The review then starts again.
Re-uploading your e-KTP photo vs changing your KTP data
| Re-upload your e-KTP photo | Change your KTP data | |
|---|---|---|
| When | Your verification was rejected because the e-KTP photo is unclear | Your name, address or other KTP details have changed, or you have a new KTP card |
| Where | In the Pluang app, from the rejection notice | Through Pluang Care by live chat, email or phone |
| What you need | A clear new photo of the same e-KTP | Your new KTP data, the reason for the change, a photo of your new KTP and a selfie holding it |
| How long | The review usually takes 1–2 business days | Processed within 1×24 hours once your data is complete |
If the new photo is also rejected, the notice tells you why, and you can re-upload again. If the rejection is about something other than your e-KTP photo, such as your signature or your bank account name, follow the fix for that reason instead.
Learn more: why an Indonesian Asset Verification is rejected and how to fix it and Indonesian Stocks on Pluang.
Related questions
Q: How long does the review take after I re-upload my e-KTP?
The review usually takes 1–2 business days after you submit the new photo. You can check the status of your Indonesian Asset Verification in the app. If the photo is accepted and the rest of your application passes, your RDN is opened and you can start trading Indonesian stocks. If it is rejected again, the notice tells you the reason so you know what to fix before you re-upload.
Q: Do I need to contact Pluang Care to re-upload my e-KTP?
No. When the rejection is about your e-KTP photo, you can re-upload it yourself from the rejection notice in the app. Contact Pluang Care only if the notice doesn't give you an option to update your data, if you don't understand the rejection reason, or if your KTP details themselves have changed, because a KTP data change is checked manually by the Pluang team.
Q: Does re-uploading my e-KTP affect my Basic Verification?
No. Your Basic Verification stays approved while you re-upload your e-KTP photo for Indonesian Asset Verification, so you can keep using the products that only need Basic Verification. Only the Indonesian Asset Verification is reviewed again, and Indonesian stock trading becomes available once that review is approved and your RDN is opened.
Q: What makes an e-KTP photo get rejected?
The most common reasons are a blurry or dark photo, glare across the card, part of the card cut off, or a photo of a printed copy or a screenshot instead of the original e-KTP. Edited photos and expired KTP cards are also rejected. Take the photo in good light, keep the whole card in the frame, and check that every line of text is readable before you submit.
Last updated: 12 November 2026