Indonesian Stock (IDSS) Verification Rejected on Pluang
Indonesian stock (IDSS) verification on Pluang is most commonly rejected due to signature issues — your signature is missing, cut off, or not submitted on a plain white background. Other common causes include a blurry KTP photo, a data mismatch between your KTP and your form, or incomplete documents. Most rejections can be resolved by re-submitting with corrected documents.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Rejection notification received; signature-related reason stated | Signature missing, cut off, taken from a KTP photo, or submitted on a non-white background | Re-verify: provide a fresh, complete signature on plain white paper; ensure the full signature is visible and not cut off |
| Rejection notification received; KTP-related reason stated | KTP photo is blurry or unclear | Re-verify: re-upload a clear, well-lit KTP photo where all text is fully readable |
| Rejection notification received; name or identity mismatch stated | Name or identity data on your KTP does not match the data on your registration form or bank records | Contact Pluang support — this requires manual review and cannot be self-resolved |
| Rejection notification received; incomplete documents stated | Required supporting documents (e.g. Beneficiary Owner data) were not submitted | Re-verify: ensure all required documents are fully completed before submitting |
| Rejection notification received; no specific reason given, or multiple attempts have failed | System or provider processing error | Contact Pluang support via live chat or email — the team will investigate and advise next steps |
Important notes:
- After a rejection, you can attempt to re-verify directly from the Pluang app. Go to the Indonesian Stocks section and follow the verification prompts.
- Make sure your Pluang app is updated to at least iOS 7.0.3 or Android 7.1.5 before re-attempting verification.
- The verification review SLA is 72 hours after your case is escalated to the specialist team. If you have not received a resolution within this timeframe, follow up via live chat.
If the issue persists:
Contact Pluang support through:
- Live chat: Available in-app (fastest response)
- Email: tanya@pluang.com (24 hours)
- Call center: (021) 8063 0065 — Monday–Friday, 09:00–18:00 WIB
Related questions:
Q: Can I re-submit my IDSS verification after it has been rejected?
Yes. After a rejection, return to the Indonesian Stocks section in the Pluang app and follow the verification prompts to re-submit with corrected documents.
Q: How long does IDSS verification take after I re-submit?
Verification is typically processed within 1–3 business days. If escalated to the specialist team, the SLA is 72 hours from escalation.
Q: Why was my signature rejected during IDSS verification?
Common signature rejection reasons include: signature cut off, using your KTP signature photo instead of a fresh one, non-white background, or signature missing from required form pages.
Q: What documents do I need to complete IDSS verification on Pluang?
You need a valid e-KTP, NPWP (already submitted during basic Pluang KYC), and a fresh handwritten signature on a plain white background as prompted in the app.