Why was my Indonesian Asset Verification rejected on Pluang?
Your Indonesian Asset Verification is rejected when part of your application doesn't pass the check. For BCA RDN applications, a common reason is the signature, which must match the one on your e-KTP exactly. The rejection notice in the app names the item to fix; correct it and resubmit, and the review starts again, taking 1–2 business days.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The rejection reason mentions your signature (BCA RDN applications) | Your signature doesn't exactly match the one on your e-KTP — for example a shortened version, a different style, or a photo of your KTP instead of your own signature | Sign again exactly as on your e-KTP. If the app asks for a photo of your signature, sign on plain white paper and keep the whole signature in the frame |
| The rejection reason mentions your e-KTP photo | The KTP image is blurry, too dark, cropped or has glare, so it can't be read | Use the update option in the rejection notice and retake your e-KTP photo with the whole card visible, in good light and without glare. Your Basic Verification stays approved while you do this |
| The rejection reason mentions your Trusted Contact or family data | Your Trusted Contact's full name or relationship doesn't match your Kartu Keluarga, or the Kartu Keluarga you uploaded is unclear or not the latest version | Correct the Trusted Contact details so the name and relationship match your Kartu Keluarga exactly, and upload a clear photo of your latest Kartu Keluarga if the app asks for it |
| The rejection reason mentions your bank account or name | The name on your bank account doesn't exactly match the name registered on your Pluang account | Add a bank account in your own name, with the name exactly as registered on Pluang, then resubmit |
| BCA asks you to update your data at BCA | Your records at BCA don't match the data in your application, so BCA can't open the RDN until they're updated | Update your data with BCA, then continue in the Pluang app. If the app offers Bank Jago instead, you can continue with Bank Jago |
| Bank Jago can't open your RDN | Your Bank Jago account is inactive or blocked, or your phone number or email is already registered with Bank Jago | Sort out your details with Bank Jago first, or continue with BCA if the app offers it |
If the issue persists:
Update the Pluang app to the latest version before you resubmit. If the rejection notice gives no reason, or your application is rejected again after you've corrected it, contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include the rejection reason shown in the app and the date you resubmitted.
Related questions:
Q: How do I resubmit Indonesian Asset Verification after a rejection?
Go to Account → Identity Verification → Indonesian Asset Verification, correct the item the rejection notice names, and submit again. For most rejections, you only redo that item.
Q: Do I always have to resubmit it myself?
No. For some rejections, Pluang resubmits your application to the bank on your behalf. If the app asks you to update something, that step is yours to complete.
Q: Does a rejection affect my Basic Verification?
No. A rejected Indonesian Asset Verification doesn't undo your Basic Verification, so the assets it already unlocked stay available while you fix your application.
Q: How long does the review take after I resubmit?
1–2 business days. KSEI only creates your SID and SRE securities account IDs on business days, so an application resubmitted before a weekend or holiday takes longer.
Q: Why was I asked to continue with Bank Jago instead of BCA?
If BCA can't open your RDN with the data provided, Pluang may offer Bank Jago so your application can go ahead. Both are Pluang's RDN partner banks.