IDSS Verification Page Blank or Not Loading on Pluang
A blank or unresponsive Indonesian stock (IDSS) verification page on Pluang is most commonly caused by using an outdated app version. Updating the Pluang app to at least iOS 7.0.3 or Android 7.1.5 resolves this in most cases. If the page still doesn't load or the submit button remains inactive after updating, contact Pluang support to investigate.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Verification page appears blank or empty | Pluang app version is below the minimum required (iOS 7.0.3 / Android 7.1.5) | Update the Pluang app to the latest version via the App Store or Google Play, then re-open the verification flow |
| Submit button is greyed out or does not respond | App version below minimum causing a UI bug on the submit button | Update the app to iOS 7.0.3 / Android 7.1.5 or higher, then try submitting again |
| Page loads but verification appears as "Not Verified" or "Incomplete" after updating | Verification was started but not completed on the previous session | Open the Pluang app → go to Indonesian Stocks → follow the on-screen prompts to complete the remaining verification steps |
| App is on the minimum version or higher but the page still shows blank or won't proceed | Persistent technical issue or your verification status requires manual review | Contact Pluang support via live chat or email — the team will check your verification status and advise next steps |
Important notes:
- The minimum required Pluang app version to complete IDSS verification is iOS 7.0.3 or Android 7.1.5. Always check your app version before attempting verification.
- To check your app version: open the Pluang app → go to Profile → About App.
- If your verification page shows "Verified" but you still cannot access Indonesian Stocks trading, contact support — your case may require manual processing by the specialist team.
- After a successful update, allow the app to fully reload before re-attempting verification.
If the issue persists:
Contact Pluang support through:
- Live chat: Available in-app (fastest response)
- Email: tanya@pluang.com (24 hours)
- Call center: (021) 8063 0065 — Monday–Friday, 09:00–18:00 WIB
To help the team resolve your case faster, please provide the following when you reach out:
- Device brand and model
- iOS / Android version installed
- Screenshot of your installed Pluang app version
- Screenshot of the error page or notification
- Phone number and email registered on Pluang
- Which step the verification failed at (e.g. signature, trusted contact input, submit, RDN opening)
- (For blank page issues) Screen recording of the problem occurring
Related questions:
Q: What is the minimum Pluang app version needed to complete IDSS verification?
The minimum required version is iOS 7.0.3 or Android 7.1.5. Update via the App Store or Google Play if your current version is lower.
Q: I updated the Pluang app but the verification page is still blank — what should I do?
If the page remains blank after updating to the minimum required version, contact Pluang support via live chat or email tanya@pluang.com for manual assistance.
Q: My IDSS verification shows "Verified" but I still cannot trade — why?
If your verification status shows "Verified" but trading is still unavailable, contact Pluang support — your account may need a final manual confirmation by the specialist team.
Q: How do I check which version of the Pluang app I am using?
Open the Pluang app, go to your Profile, then look for the About App section to find your current app version.