My Indonesian Asset Verification was rejected because BCA asked me to update my data. What should I do?
This rejection means the details in your application don't match the data BCA holds for your BCA account, so BCA can't open your RDN yet. Update your data with BCA, then continue in the Pluang app; Pluang may resubmit your application for you. If the app offers Bank Jago instead, you can continue with Bank Jago without updating anything at BCA.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The rejection asks you to update your data at BCA, and you know your BCA records are out of date | BCA checks your application against its own records for your BCA account. Records can fall behind, for example after you renew your e-KTP or move house | Contact BCA to update your customer data, for example at a BCA branch with your e-KTP. Then return to Indonesian Asset Verification in the Pluang app |
| You aren't sure which data BCA needs you to update | Pluang can't see or change the data BCA holds for you | Ask BCA which details differ from your e-KTP, and bring your e-KTP when you update them |
| The app offers Bank Jago after the BCA rejection | When BCA can't open your RDN, Pluang may offer Bank Jago, its other RDN partner bank, so your application can go ahead | Choose Bank Jago and complete the Bank Jago step in the app. You don't need to update anything at BCA for a Bank Jago RDN |
| You've updated your data at BCA, but the status hasn't changed yet | After the update, your application is resubmitted and reviewed again, which takes 1–2 business days | Wait for the review, and check the app for any step you still need to complete. Pluang notifies you in the app and by email when there's a result |
| Your application is rejected again after you updated your data at BCA | Your BCA records may still differ from your application, or the update hasn't reached BCA's system yet | Confirm with BCA that the update is complete, then contact Pluang Care with the rejection reason and the date you updated your data |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include the rejection reason shown in the app, your registered email, and the date you updated your data at BCA.
Related questions:
Q: Can Pluang update my BCA data for me?
No. Only BCA can change the data it holds for your BCA account, so the update has to be done with BCA directly.
Q: Do I have to resubmit my application myself?
Not always. For this rejection, Pluang may resubmit your application once your data is updated. If the app asks you to do something, complete that step.
Q: Does this rejection affect my other Pluang assets?
No. Your Basic Verification stays approved, so the assets it unlocked keep working while you sort out your RDN.
Q: Do I need a BCA account to trade Indonesian stocks?
No. Your RDN can be at BCA or Bank Jago. If BCA can't open it, a Bank Jago RDN works the same way for trading.