Why is my Indonesian Asset Verification still being processed on Pluang?
Your Indonesian Asset Verification is still being processed while its review runs, which takes 1–2 business days. Pluang, your RDN bank and KSEI all handle your application, and KSEI works on business days only, so weekends and public holidays don't count. If it's been longer than that, check the app for a step you haven't finished.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You submitted less than 2 business days ago | Your application is still within the normal 1–2 business day review | Wait for the review to finish. Pluang notifies you in the app and by email when it's approved or rejected |
| You submitted just before a weekend or public holiday | Weekends and public holidays aren't business days, and KSEI only creates your SID and SRE on business days | Count the 1–2 business days on working days only |
| The verification page still shows steps to complete | Your application isn't submitted until every step is done and you confirm it at the final step | Open Account → Identity Verification → Indonesian Asset Verification, finish the remaining steps and confirm your application |
| You chose Bank Jago and left the Bank Jago step before finishing it | The Bank Jago step, where you verify your Jago account or agree to the RDN opening terms, isn't complete, so the RDN can't be opened | Return to Indonesian Asset Verification and complete the Bank Jago step, or choose your RDN bank again if the app asks |
| The app or a notification asks you to update your data | Part of your application was returned to you for correction | Open the notification or the verification page and complete the requested update |
| More than 2 business days have passed and there's nothing left for you to do | Your RDN bank or KSEI is taking longer to process your application | Contact Pluang Care with your registered email and the date you submitted |
If the issue persists:
If your verification still hasn't moved after you've checked every row above, contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered email and the date you submitted your application.
Related questions:
Q: What are SID and SRE?
Your SID (Single Investor Identification) and SRE (Securities Sub-Account) are IDs KSEI issues so Indonesian stocks are held in your own name. They're created during verification.
Q: Will I be notified when my verification is approved?
Yes. Pluang notifies you in the app and by email when your verification is approved or rejected, and your RDN opens automatically once it's approved.
Q: Can I keep using other assets while I wait?
Yes. The review only affects Mutual Funds and Indonesian Stocks. Everything your Basic Verification already unlocked keeps working while your Indonesian Asset Verification is processed.
Q: Can I top up my RDN while Indonesian Asset Verification is pending?
No. Your RDN account number is created when your verification is approved, so there's nowhere to transfer to until then.