Why Can't I Type My Own Question in Ask Aura AI?
Ask Aura AI shows a set of ready-made questions and answers about the asset, so there is no box to type your own question. The questions are generated together with the rest of the analysis; tap any question to expand its answer. For other details, open the Summary Insight, Key Drivers, Technicals or News tabs.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| There's no text box in Ask Aura AI | Ask Aura AI is designed as ready-made questions, not a chat | Tap a question to expand its answer. |
| Fewer questions than on other assets | Only 3 to 5 questions are generated, depending on the information available for the asset | Normal. Check the Key Drivers and News tab for more. |
| The Ask Aura AI section is missing entirely | No questions could be generated for this asset | Use the Summary Insight and Key Drivers instead, or check back later. |
| You want an AI to answer questions about your own account | Aura AI doesn't access your account | Look at Pluang Agentic Trading, which connects an AI agent you choose to your account. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.
Related questions:
Q: Will Aura AI get a chat feature?
No date has been announced. Today, Ask Aura AI shows ready-made questions and answers only.
Q: Are the questions the same for everyone?
Yes. Everyone who opens the same asset between refreshes sees the same questions and answers.
Q: Can I suggest a question?
Share feedback with Pluang Care via live chat in the app or at tanya@pluang.com.