"Aura AI Is Currently Unavailable": What Does It Mean and How Do I Fix It?
The message "Aura AI is currently unavailable" means Pluang has no analysis it can show for this asset right now, usually because one hasn't been generated yet or Aura AI is briefly unable to load. Wait a few minutes and reopen the asset page. The rest of the asset page, including prices and trading, keeps working normally.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The message appears on one asset only | No analysis is available for that asset at the moment | Check back later, and try another Crypto or US Stocks asset in the meantime. |
| The message appears on every asset you open | Aura AI is temporarily unable to load | Wait a few minutes, then close and reopen the asset page. |
| The message appears together with slow or failing pages elsewhere in the app | Your internet connection is weak or unstable | Switch between Wi-Fi and mobile data, then reopen the asset page. |
| The message keeps appearing on every asset after you've retried | Your app version may be out of date | Update the Pluang app from the Google Play Store or App Store and try again. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.
Related questions:
Q: Can I still trade while Aura AI is unavailable?
Yes. Aura AI only shows analysis. Live prices, charts and the Buy and Sell buttons on the asset page are unaffected.
Q: Does this message mean something is wrong with my account?
No. It concerns the Aura AI analysis only. Your account, balance and holdings are not affected.
Q: Why does it work on one asset but not another?
Each asset has its own analysis. One asset can be ready while another is still waiting for its analysis to be generated.