Why Is the Aura AI Summary Missing on the News or Technicals Tab?
The Aura AI summary on the News tab appears only when there is recent news for the asset you've selected, and the technical analysis summary on the Technicals tab relates to the default chart view, so it may not appear on every timeframe. Select the asset in the News coverage filter, or switch the chart back to its default view.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| No summary on the News tab | There has been no recent news for this asset | Nothing is wrong. The summary returns when there is news to summarise. |
| The News summary disappeared after you changed the filter | The summary is hidden when the coverage filter is cleared or set to "All Coverage" | Select the asset itself in the coverage filter. |
| No summary on the Technicals tab | The chart may be set to a different timeframe from the default view | Switch the chart back to its default view. |
| No summary on any tab for this asset | The asset isn't covered by Aura AI, or its analysis isn't available yet | Check that it's a Crypto or US Stocks asset, then try again later. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.
Related questions:
Q: Why isn't the Technicals summary on every timeframe?
It describes the default chart view, so it may not appear alongside other timeframes. The chart itself still works.
Q: Does the News tab still work without the summary?
Yes. All headlines and their sources are still listed; only the AI summary above them is missing.
Q: Is the Overview teaser affected too?
It follows the main Aura AI analysis. If that isn't available, the teaser won't appear either.