Aura AI Doesn't Match the Latest Price or News
Aura AI analyses are generated in advance and refreshed periodically, not in real time, so a price move or headline that came after the latest refresh isn't reflected yet. For the current price, always use the live price on the asset page. The analysis catches up when it next refreshes.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| A price in the analysis differs from the live price | The analysis uses the price data from when it was generated | Rely on the live price at the top of the asset page. |
| A major headline isn't mentioned | The news arrived after the latest refresh | Read the News tab, which lists headlines as they arrive. |
| The analysis looks unchanged for longer than usual | If a refresh doesn't complete, the last analysis is kept rather than leaving the tab blank | Check back later. If it still hasn't changed after several days, contact Pluang Care. |
| A US stock's analysis doesn't reflect today's move | Outside US market hours the analysis uses the latest data available at the time | Reread it once it refreshes during the US trading session. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.
Related questions:
Q: Can I refresh Aura AI myself?
No. There's no button to generate a new analysis. Reopen the asset page later to see the latest version.
Q: Which should I trust, Aura AI or the live price?
The live price. It updates continuously, while the Aura AI analysis reflects the moment it was generated.
Q: Do all users see the same analysis?
Yes. Everyone who opens the same asset between refreshes sees the same analysis, so it isn't a problem with your app.