Why Isn't Aura AI Showing on This Asset?

Question

Accepted Answer

Aura AI currently appears only on the asset pages of Crypto and US Stocks, so if you're viewing an Indonesian stock, a Mutual Fund, Options, Crypto Futures or digital Gold, there is no Aura AI tab to show. If it's missing on a Crypto or US Stocks asset, update the Pluang app to the latest version and reopen the asset page.

Symptom / ConditionPossible CauseSolution
  You're on an Indonesian Stocks, Mutual Fund, Options, Crypto Futures or digital Gold assetAura AI does not currently cover these asset classesNothing is wrong. Open a Crypto or US Stocks asset to use Aura AI; you can still trade this asset as usual.
  You're on a Crypto or US Stocks asset but see no Aura AI tabYour app version is older than the Aura AI tabUpdate the Pluang app from the Google Play Store or App Store, then close and reopen the asset page.
  The Aura AI tab opens but its sections are empty or still loadingNo analysis has been generated for this asset yet, or it is still loadingWait a moment, or check back later. The rest of the asset page works normally.
  You see the message "Aura AI is currently unavailable"No analysis can be shown for this asset at the momentTry again later; see the separate article on this message for more fixes.
  The Aura AI teaser is missing from the Overview tabThe teaser appears only when a current Aura AI analysis exists for the assetOpen the Aura AI tab directly. The teaser returns once a new analysis is available.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.

Related questions:
Q: Which assets have Aura AI?Crypto and US Stocks. Look for the Aura AI tab on their asset pages. Other asset classes don't show Aura AI yet.
Q: Does a missing Aura AI tab affect trading?No. Aura AI only shows analysis. Prices, charts and the Buy and Sell buttons work exactly the same without it.
Q: Do I need to switch Aura AI on?No. There is no setting to enable. On a supported asset with an up-to-date app, the Aura AI tab appears automatically.
Q: Will Aura AI come to Indonesian Stocks?No date has been announced. When coverage expands, the tab will simply appear on those asset pages in the updated app.

Why Isn't Aura AI Showing on This Asset?

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Symptom / Condition	Possible Cause	Solution
You're on an Indonesian Stocks, Mutual Fund, Options, Crypto Futures or digital Gold asset	Aura AI does not currently cover these asset classes	Nothing is wrong. Open a Crypto or US Stocks asset to use Aura AI; you can still trade this asset as usual.
You're on a Crypto or US Stocks asset but see no Aura AI tab	Your app version is older than the Aura AI tab	Update the Pluang app from the Google Play Store or App Store, then close and reopen the asset page.
The Aura AI tab opens but its sections are empty or still loading	No analysis has been generated for this asset yet, or it is still loading	Wait a moment, or check back later. The rest of the asset page works normally.
You see the message "Aura AI is currently unavailable"	No analysis can be shown for this asset at the moment	Try again later; see the separate article on this message for more fixes.
The Aura AI teaser is missing from the Overview tab	The teaser appears only when a current Aura AI analysis exists for the asset	Open the Aura AI tab directly. The teaser returns once a new analysis is available.