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Troubleshooting guide

Aura AI Says Something Different From the Technicals Tab or Other Signals

Aura AI's Bullish, Neutral or Bearish outlook is calculated separately from the indicator on the Technicals tab and from Pluang's other signals, so they can disagree. Aura AI weighs news, price movement and other market data together, while each other tool uses its own method. Neither is investment advice.


Symptom / ConditionPossible CauseSolution
Aura AI says Bullish but the Technicals tab indicator says Bearish, or the reverseThe Technicals indicator is based on chart signals; Aura AI also weighs news and other market dataRead the Key Drivers to see what Aura AI is weighting.
Aura AI differs from an Expert SignalExpert Signals are curated views written by Pluang's research team; Aura AI is generated automatically by AITreat them as two independent opinions, not one conflicting source.
Aura AI differs from Analyst RatingsAnalyst Ratings reflect third-party brokers' consensus, not Aura AI's readingUse each as a separate input in your own research.
The News tab summary reads differently from the Aura AI tabThe News summary covers headlines only; the Aura AI tab combines news with price and technical dataRead the full Aura AI tab for the combined view.

If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.


Related questions:

Q: Which one is right?
Neither is guaranteed. Each uses a different method and data, so treat disagreement as a reason to look closer.

Q: Is it a bug when they disagree?
No. They are calculated independently, so different readings of the same asset are expected.

Q: Will Aura AI and the Technicals tab ever match?
Often they do, especially when news and chart signals point the same way. They're simply not linked.