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Troubleshooting guide

Aura AI Said Bullish, So Why Did the Price Fall?

Aura AI's Bullish, Neutral or Bearish label is an AI-generated outlook based on the data available when the analysis was produced, not a prediction or a promise about the next price move. Prices can move against it because of news or market shifts that came after. Check the News tab and the live price, and make your own decision.


Symptom / ConditionPossible CauseSolution
The price dropped soon after you read a Bullish outlookNew news or a market-wide move arrived after the analysis was last refreshedCheck the News tab for recent headlines and treat the live price as current.
The confidence percentage was high, but the price moved the other wayThe confidence percentage describes how strongly the analysis leans, not a guarantee of how the price will moveTreat the outlook as one input, not a forecast.
A US stock moved sharply at the market open after an overnight Bullish readingOutside US market hours the analysis uses the latest available data, which can't anticipate the openReread the analysis after it refreshes during the trading session.
The price fell after a Bearish outlook turned into a rise, or vice versaShort-term moves often go against a broader outlookLook at the Key Drivers and your own time horizon rather than a single move.

If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the asset name, your phone model and app version, and a screenshot of what you see.


Related questions:

Q: Can Aura AI predict prices?
No. It describes which way the current data leans. It does not forecast prices or promise any outcome.

Q: Should I sell because Aura AI turned Bearish?
Not on that basis alone. Aura AI is general information, not investment advice, and doesn't know your goals or position.

Q: Will Pluang cover losses from following Aura AI?
No. Its disclaimer states that Pluang and its affiliates accept no liability for losses arising from its use.

Q: How can I tell if the outlook is out of date?
Compare it with the live price and the News tab. If they show a clearly different picture, rely on the live information.