Why Was My Pending Limit Close Order Cancelled on Crypto Futures?
This happens when your pending Limit Close orders on a position already add up to your full position size, and you then submit another new Limit Close on the same position — Pluang cancels the earlier pending Limit Close orders and keeps only your newest submission, treating it as your current intent, since a combination of pending closes is never allowed to exceed your open position.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| An earlier Limit Close disappeared right after you placed a new one | Your pending Limit Close orders already covered 100% of your position, so the new order cancelled the earlier ones (latest-intent rule) | This is expected — check Transaction History to confirm only your newest Limit Close is active |
| You wanted both Limit Close orders to stay active | Latest-intent cancellation only triggers once pending closes already reach your full position quantity | Keep pending Limit Close orders below your full position size if you want multiple to remain active at once |
| Your Take Profit or Stop Loss also seems affected | This cancellation rule never touches TP/SL — if a TP/SL order is missing, check whether the position fully closed instead, which cancels all remaining orders including TP/SL | Review Transaction History for the actual full-close event if TP/SL orders are also gone |
| You're not sure which Limit Close is still active | Only your most recently submitted Limit Close survives once the latest-intent rule triggers | Check Open Orders / Transaction History for the order with the most recent timestamp |
If the issue persists:
Contact Pluang Care via live chat in the app or email tanya@pluang.com with your order IDs and the approximate time you placed the new Limit Close so the team can confirm what happened.
Related questions:
Q: Is this cancellation a system error?
No — this is intentional behavior called "latest-intent cancellation," designed to keep your pending closes from ever exceeding your position and to treat your most recent submission as what you actually want.
Q: Does this rule cancel my Take Profit or Stop Loss orders too?
No — this cancellation is scoped to Limit Close orders only and never affects your TP/SL orders on the same position.
Q: How do I avoid accidentally cancelling a Limit Close I want to keep?
Check your existing pending Limit Close orders before placing a new one — if they already cover your full position, a new submission will replace them rather than stack alongside them.
Q: Can I have more than one Limit Close order pending at the same time?
Yes, as long as their combined quantity stays below your open position size; once they reach the full position, any further new Limit Close cancels the earlier ones instead of adding to them.