The AI Agent’s Order Timed Out and I Don’t Know If It Went Through
Don’t ask the agent to try again. A timed-out order may still have reached Pluang, so retrying can place it twice at real cost. Check your Pluang transaction history first — it is the authoritative record — and only re-place the order if nothing appears there.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The agent reports a timeout or an unclear result | The request may have reached Pluang and succeeded even though no confirmation came back in time | Check your transaction history before doing anything else. |
| You are tempted to ask the agent to retry | A retry can place a second, duplicate order that costs real money | Do not retry. Confirm the status first. |
| Transaction history shows the order | The order went through despite the timeout | No action needed — manage it normally in the Pluang app. |
| Transaction history shows nothing after a few minutes | The order most likely never reached Pluang | Re-place it, either through the agent or manually in the app. |
| You already retried and now see two orders | A duplicate was created by the retry | Cancel the unwanted order in the Pluang app; if it has already filled, contact Pluang Care. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).
Related questions:
Q: Why can’t the agent just retry automatically?
Because a retry on a still-valid quote can duplicate a real order. Confirming the status first is safer than assuming failure.
Q: How long should I wait before re-placing?
Give it a few minutes, then check transaction history.
Q: Can I cancel a duplicate order?
Yes, if it hasn’t filled — cancel it in the Pluang app. If it has already filled, contact Pluang Care.
Q: Does a timeout mean my agent connection is broken?
Not necessarily. It usually means the confirmation didn’t return in time, not that the connection itself failed.