The AI Agent’s Order Timed Out and I Don’t Know If It Went Through

Question

Accepted Answer

Don’t ask the agent to try again. A timed-out order may still have reached Pluang, so retrying can place it twice at real cost. Check your transaction history and portfolio in the Pluang app first — they are the authoritative record. If you still can’t tell whether the order went through, contact Pluang Care rather than re-placing it, because re-placing can create a real duplicate.

Symptom / ConditionPossible CauseSolution
 The agent reports a timeout or an unclear resultThe request may have reached Pluang and succeeded even though no confirmation came back in timeCheck your transaction history and portfolio in the Pluang app before doing anything else.
 You are tempted to ask the agent to retryA retry can place a second, duplicate order that costs real moneyDo not retry. Confirm the status first.
 Transaction history shows the orderThe order went through despite the timeoutNo action needed — manage it normally in the Pluang app.
 Transaction history and portfolio show nothingIt is not yet clear whether the order reached PluangDon’t re-place it yet — contact Pluang Care to confirm the status first, because re-placing can create a real duplicate.
 You already retried and now see two ordersA duplicate was created by the retryCancel the unwanted order in the Pluang app; if it has already filled, contact Pluang Care.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).

Related questions:
Q: Why can’t the agent just retry automatically?Because a retry on a still-valid quote can duplicate a real order. Confirming the status first is safer than assuming failure.
Q: Should I re-place the order if I can’t see it yet?Not straight away. If your transaction history and portfolio in the Pluang app don’t make it clear whether the order went through, contact Pluang Care before re-placing it — re-placing can create a real duplicate order.
Q: Can I cancel a duplicate order?Yes, if it hasn’t filled — cancel it in the Pluang app. If it has already filled, contact Pluang Care.
Q: Does a timeout mean my agent connection is broken?Not necessarily. It usually means the confirmation didn’t return in time, not that the connection itself failed.

The AI Agent’s Order Timed Out and I Don’t Know If It Went Through

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Symptom / Condition	Possible Cause	Solution
The agent reports a timeout or an unclear result	The request may have reached Pluang and succeeded even though no confirmation came back in time	Check your transaction history and portfolio in the Pluang app before doing anything else.
You are tempted to ask the agent to retry	A retry can place a second, duplicate order that costs real money	Do not retry. Confirm the status first.
Transaction history shows the order	The order went through despite the timeout	No action needed — manage it normally in the Pluang app.
Transaction history and portfolio show nothing	It is not yet clear whether the order reached Pluang	Don’t re-place it yet — contact Pluang Care to confirm the status first, because re-placing can create a real duplicate.
You already retried and now see two orders	A duplicate was created by the retry	Cancel the unwanted order in the Pluang app; if it has already filled, contact Pluang Care.