The AI Agent Said My Order Was Placed, But I Can’t See It in My Portfolio

Question

Accepted Answer

Most often the order was accepted but hasn’t filled yet — acceptance and execution are two separate steps. Indonesian Stocks orders queue until the exchange session opens, and limit orders wait for your price. Check your Pluang transaction history for the order’s live status before assuming it failed.

Symptom / ConditionPossible CauseSolution
 You placed an Indonesian Stocks order outside exchange hoursIDX orders are queued, not executed, until the next trading session opensWait for the session to open, then check transaction history. The order is live, not lost.
 You placed a limit orderA limit order only fills when the market reaches your priceCheck the order status in the Pluang app; cancel or re-place at a different price if you no longer want it.
 The agent reported the order as placed or acceptedAcceptance confirms Pluang received the order — it does not confirm a fillTreat acceptance and fill as separate events, and confirm the fill in transaction history.
 A US Stocks market order was placedMarket orders report their fill status shortly after placement, but portfolio holdings can take a moment to refreshRefresh the portfolio screen; if it still doesn’t appear, check transaction history.
 The order appears nowhere in transaction historyThe order may have been rejected before reaching the marketAsk the agent to check again, or place the order manually in the Pluang app.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).

Related questions:
Q: Does "order placed" mean the trade is done?No. Acceptance means Pluang received the order; the fill is a separate event you confirm in your transaction history.
Q: Why do Indonesian Stocks orders take longer to appear?IDX orders queue until the exchange session opens, so an order placed outside trading hours stays pending until then.
Q: Where is the authoritative status?Your Pluang transaction history in the app. It is the definitive record for every order, whoever or whatever placed it.
Q: Should I ask the agent to place the order again?No. Re-placing risks a duplicate order at real cost. Confirm the status in transaction history first.

The AI Agent Said My Order Was Placed, But I Can’t See It in My Portfolio

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Symptom / Condition	Possible Cause	Solution
You placed an Indonesian Stocks order outside exchange hours	IDX orders are queued, not executed, until the next trading session opens	Wait for the session to open, then check transaction history. The order is live, not lost.
You placed a limit order	A limit order only fills when the market reaches your price	Check the order status in the Pluang app; cancel or re-place at a different price if you no longer want it.
The agent reported the order as placed or accepted	Acceptance confirms Pluang received the order — it does not confirm a fill	Treat acceptance and fill as separate events, and confirm the fill in transaction history.
A US Stocks market order was placed	Market orders report their fill status shortly after placement, but portfolio holdings can take a moment to refresh	Refresh the portfolio screen; if it still doesn’t appear, check transaction history.
The order appears nowhere in transaction history	The order may have been rejected before reaching the market	Ask the agent to check again, or place the order manually in the Pluang app.