The AI Agent Asked Which Asset I Meant, or Looked at the Wrong Market
Because ticker symbols collide across Pluang’s products. META, for example, is both a US-listed stock and an IDX listing, and some crypto symbols match stock tickers. Rather than guess and route your money to the wrong market, the agent stops and asks which one you mean.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You named a ticker that exists in more than one market | Symbols collide across US Stocks, Indonesian Stocks and Crypto | Confirm the asset class when the agent asks. |
| The agent showed several matching assets | The search matched strongly in more than one product | Pick the correct row. The agent will not choose for you. |
| The agent looked up the wrong market | The name or ticker was ambiguous and resolved differently than you intended | Re-state with the asset class, e.g. "the US stock META" or "saham META di BEI". |
| You used a company name rather than a ticker | Company names can match several listings across products | Give the ticker where you know it, or confirm from the list the agent shows. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).
Related questions:
Q: Which tickers actually collide?
META is both a US stock and an IDX listing, and several coin symbols match stock tickers.
Q: Can I stop the agent asking every time?
Name the asset class up front — "the US stock" or "saham Indonesia" — and it won’t need to confirm.
Q: Will the agent ever just guess?
No. When a query matches more than one asset class it must stop and ask before pricing or placing anything.
Q: What if I confirm the wrong one?
You would trade the wrong asset. Check the asset class and market shown in the quote before approving it.