The AI Agent Can’t Cancel My Indonesian Stock Order
Cancelling an Indonesian stock order needs the order reference Pluang returns when the order is placed. If that reference is no longer available — for example you started a new chat — the agent can’t cancel it and no lookup can recover it. Cancel the order in the Pluang app instead.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You started a new chat, or the earlier conversation was cleared | The order reference from placement is no longer available to the agent | Cancel the order directly in the Pluang app. |
| The order was placed in an earlier session | No lookup can recover the reference after the fact | Cancel it in the Pluang app. |
| The order has already filled | A filled order cannot be cancelled — it is a completed transaction | Sell the position instead if you no longer want to hold it. |
| The agent says it cannot find the order | The reference is missing, not the order itself | The order is still live. Manage it in the Pluang app. |
| You want to cancel outside exchange hours | Cancelling may behave differently outside an open trading session | Check the order status in the Pluang app. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).
Related questions:
Q: Is my order still active if the agent can’t cancel it?
Yes. Losing the reference doesn’t affect the order at all — it stays live and fully manageable in the Pluang app.
Q: How do I avoid this?
Cancel within the same conversation where the order was placed, while the order reference is still available to the agent.
Q: Can Pluang Care cancel it for me?
Contact Pluang Care if you cannot cancel it yourself in the app and the order has not yet filled.
Q: Does this affect US Stocks and Crypto orders too?
No. The same-conversation cancel handle is specific to Indonesian stocks. For US Stocks and Crypto, open orders are flagged in your recent activity, so the agent can find and cancel them there without a reference from the original conversation.