Why Did the AI Agent Ask Whether I Meant Rupiah or Dollars?
Because your Pluang account holds both rupiah and US dollars, so a bare number like "buy 500" is ambiguous. US Stocks orders are sized in USD and Crypto orders in IDR — reading rupiah as dollars would place an order roughly 16,000 times too large, so the agent must ask rather than guess.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You said "buy 500" or "spend 2 juta" without naming a currency | The account holds both IDR and USD, so the number alone is ambiguous | State the currency explicitly — "500 dollars" or "2 juta rupiah". |
| You asked for a US Stocks order in rupiah | US Stocks cash amounts are denominated in USD | Give the USD amount, or ask the agent to size the order by number of shares instead. |
| You asked for a Crypto order in dollars | Crypto cash amounts are denominated in IDR | Give the rupiah amount, or size the order by coin quantity instead. |
| The agent asked again even though you thought you were clear | The agent is not allowed to infer currency from the asset, because a wrong reading is a ~16,000x error | Confirm explicitly. This is a deliberate safeguard, not a malfunction. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).
Related questions:
Q: Can’t the agent work out the currency from the asset?
It is specifically not allowed to. The account holds both currencies, and an incorrect assumption would be an extremely costly error.
Q: What happens if I confirm the wrong currency?
The order is placed as confirmed. Review the quoted figures before approving — the agent shows them for exactly this reason.
Q: Is the agent asking this a bug?
No, it is a safeguard. Ambiguous amounts are always confirmed with you rather than guessed at.
Q: Can I avoid the question?
Yes — name the currency in your first message, or size the order by shares or coin quantity instead of a cash amount.