The AI Agent Gave Me a Number That Doesn’t Match the Pluang App

Question

Accepted Answer

Always trust the Pluang app. Prices, balances, holdings and order status are read from Pluang’s own data, but the assistant can also answer from the AI model’s general knowledge — for example when a request is unclear — and general knowledge can be wrong or out of date.

Symptom / ConditionPossible CauseSolution
  A price or balance differs from the appAccount and market figures come from Pluang’s feeds, but the two may have been read at different momentsAsk the agent to check again, and treat the app as correct.
  A general explanation or piece of context seems wrongExplanatory answers may come from the AI model’s own knowledge rather than Pluang’s dataVerify anything that affects a decision against the app or Pluang’s official pages.
  You asked something vague and got a surprising answerWhen a request is unclear the assistant may answer from general knowledge instead of reading Pluang’s dataRe-ask specifically — name the asset and exactly what you want to know.
  You are about to trade based on a numberOnly the quote is binding, and its figures come from PluangRead the quote itself before confirming, not the surrounding conversation.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).

Related questions:
Q: Which numbers definitely come from Pluang?Prices, your wallet balances, buying power, holdings, quotes and order status. Those are read from Pluang’s own systems.
Q: So the AI agent can be wrong?On general explanation and context, yes — that can come from the AI model itself. Your account figures and market data come from Pluang.
Q: What should I do when the two disagree?Trust the Pluang app. It is the system of record for your account, and the agent is a way of reaching it.
Q: Does this affect the orders I place?No. Every order is placed against a Pluang quote that you confirm, and the quote’s figures come from Pluang.

The AI Agent Gave Me a Number That Doesn’t Match the Pluang App

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Symptom / Condition	Possible Cause	Solution
A price or balance differs from the app	Account and market figures come from Pluang’s feeds, but the two may have been read at different moments	Ask the agent to check again, and treat the app as correct.
A general explanation or piece of context seems wrong	Explanatory answers may come from the AI model’s own knowledge rather than Pluang’s data	Verify anything that affects a decision against the app or Pluang’s official pages.
You asked something vague and got a surprising answer	When a request is unclear the assistant may answer from general knowledge instead of reading Pluang’s data	Re-ask specifically — name the asset and exactly what you want to know.
You are about to trade based on a number	Only the quote is binding, and its figures come from Pluang	Read the quote itself before confirming, not the surrounding conversation.