Why Can’t the AI Agent Find My Older Transactions?
The agent can only see your last 20 transactions and orders. There is no date range, no status filter and no paging, so anything older than those 20 rows is invisible to it. Open your full transaction history in the Pluang app instead.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The trade you are asking about is older than your last 20 | The agent’s activity view is capped at 20 rows across all three asset classes combined | Open your full transaction history in the Pluang app. |
| You asked for trades within a date range | No date filter exists — the agent cannot query history by date at all | Use the app, which holds the complete record. |
| You asked the agent to add up your trades | Amounts arrive as display text in a different currency per row and cannot be summed into one figure | Use the app’s own reporting for totals. |
| You filtered by asset class and still cannot see it | Only one filter is available (asset class or transaction type), and the 20-row cap still applies | Narrow the filter, or use the app. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).
Related questions:
Q: Can I ask the agent for more than 20 rows?
No. Twenty is a hard cap on what the agent can see, however the request is phrased.
Q: Why can’t the agent total up my trades?
Transaction amounts come through as display text in mixed currencies, so adding them would produce a meaningless number.
Q: Does this stop the agent finding an open order to cancel?
Usually not. Working orders are flagged in that same recent-activity view, so a recent open order is normally visible.
Q: Where is my complete history?
In the Pluang app, which holds the full record with proper date and status filtering.