Can I Get an Account Statement From Pluang?
Yes, Pluang gives you documents that record your account activity: a Transaction History Report and a Tax Report you request yourself in the app, plus statements Pluang emails to your registered address. Which emailed statements you receive depends on the products you hold and your activity. For another kind of document, such as a letter about your account, contact Pluang Care.
Documents you can get from Pluang
| Document | What it covers | How to get it |
|---|---|---|
| Transaction History Report | Every transaction with a final status in the period you choose: successful, failed, cancelled or rejected. Pending transactions are not included | Account → Reports → Transaction History Report → choose the period → Send to Email. Up to 10 reports a day |
| Tax Report | One calendar year for crypto, US stocks (including US ETFs), mutual funds and gold, including your holdings at year end. Available after the year ends | Account → Reports → Tax Report → choose the year and asset → Send to Email |
| Emailed statements | Periodic statements of your activity and holdings, depending on the products you hold and your activity | Sent automatically to your registered email |
| Transaction History page | Your last 6 months of transactions | Open the Transaction History page in the app or on Pluang Web Trading |
Reports and statements go to the email address registered on your Pluang account, so keep it up to date. If a requested report hasn't arrived within an hour, check your spam folder, then contact tanya@pluang.com.
For a document these don't cover, contact Pluang Care through live chat in the app, email at tanya@pluang.com, or phone at (021) 8063 0065, Monday to Friday, 09:00 to 18:00 WIB, and say what you need it for.
Learn more: the Pluang Transaction History Report and which Pluang documents to use for your SPT.
Related questions:
Q: How do I see transactions from more than 6 months ago?
The Transaction History page shows the last 6 months. For older transactions, request a Transaction History Report in the app for the period you need, and it is sent to your registered email.
Q: Which assets have a Tax Report?
Crypto, US stocks (including US ETFs), mutual funds and gold. There is no Tax Report yet for Indonesian stocks, options or crypto futures; for those, use a Transaction History Report for the period you need.
Q: Why didn't I receive an emailed statement?
Statements are sent to your registered email, and which ones you get depends on the products you hold and your activity. Check that your registered email is correct and look in your spam folder. If it still hasn't arrived, contact Pluang Care.
Q: Can I get a report for a specific date range?
Yes. When you request a Transaction History Report, choose a preset period or enter the start and end dates yourself, then tap Send to Email.
Last updated: 7 November 2026