How Will I Receive My Transaction History Report?

Your Transaction History Report is sent to the email address registered to your Pluang account after you tap Send to Email in the app. If you have not received it within 1 hour, contact Pluang Care at tanya@pluang.com. You request the report in the Pluang app under Account → Reports → Transaction History Report.

• Sent to: The email address registered to your Pluang account.
• When to follow up: If it has not arrived within 1 hour.
• Who to contact: Pluang Care at tanya@pluang.com.
• Where to request: Account → Reports → Transaction History Report in the Pluang app. Step-by-step guide: "Panduan Mengunduh Laporan Riwayat Transaksi".

Related questions:

Q: Which email address is the report sent to?
The email address registered to your Pluang account. The report is not delivered inside the app itself.

Q: Should I request the report again if it has not arrived?
Wait up to 1 hour first, because each request counts toward the daily limit of 10 reports. If it still has not arrived after 1 hour, contact Pluang Care at tanya@pluang.com.

Q: Is the Tax Report delivered the same way?
Yes. The Tax Report is also sent to your registered email address, after you choose the year and asset in Account → Reports → Tax Report and tap Send to Email.