Which Transactions Are Included in the Pluang Transaction History Report?
The Pluang Transaction History Report includes every transaction that has reached a final status during the period you choose: successful, failed, cancelled or rejected. Pending transactions are not included. You can still see pending transactions on the Transaction History page in the Pluang app or on Pluang's Web Trading platform.
- Included: Successful, failed, cancelled and rejected transactions.
- Not included: Pending transactions.
- Where to see pending transactions: The Transaction History page in the Pluang app or on Pluang's Web Trading platform.
- Where to get the report: Account → Reports → Transaction History Report in the Pluang app. Step-by-step guide: "Panduan Mengunduh Laporan Riwayat Transaksi".
Related questions:
Q: Why are failed and cancelled transactions in the report?
The report records every transaction that has reached a final status, not only successful ones, so failed, cancelled and rejected transactions appear alongside the successful ones.
Q: A transaction is missing from my report. Why?
It may still be pending. Pending transactions are not included until they reach a final status; you can see them on the Transaction History page in the app or on Pluang's Web Trading platform.
Q: Can the report show transactions older than 6 months?
Yes. The Transaction History page in the app shows only the last 6 months, but the report covers the period you choose.