Is There a Limit on How Many Transaction History Reports I Can Request?
Yes. You can request up to 10 Transaction History Reports per day on Pluang. Once you reach the limit, wait 24 hours before requesting a new one. Each report is requested in the Pluang app under Account → Reports → Transaction History Report and is sent to your registered email address.
- Daily limit: 10 Transaction History Reports per day.
- After reaching the limit: Wait 24 hours before requesting a new report.
- Where to request: Account → Reports → Transaction History Report in the Pluang app. Step-by-step guide: "Panduan Mengunduh Laporan Riwayat Transaksi".
- Delivery: Sent to your registered email address.
Related questions:
Q: What happens after I reach the limit?
You cannot request another Transaction History Report until 24 hours have passed. After that, you can request new reports again, up to 10 per day.
Q: My report has not arrived. Should I request it again?
Wait first, because every request counts toward the daily limit of 10. The report is sent to your registered email; if it has not arrived within 1 hour, contact Pluang Care at tanya@pluang.com.
Q: Which transactions will the report include?
Every transaction with a final status in the period you choose: successful, failed, cancelled or rejected. Pending transactions are not included.