Why isn't my tokenized stock showing in my portfolio?

Question

Accepted Answer

If a tokenized stock you bought on Pluang isn't showing, check the US Stocks part of your portfolio: tokenized stocks are listed there, next to your US stocks, not under Crypto. Tokenized Stocks on Pluang are facilitated by PT Bumi Santosa Cemerlang, a Digital Financial Asset Trader licensed and supervised by Indonesia's Financial Services Authority (OJK). A purchase appears once the order is executed, so also check your transaction history to see the order's status.

Symptom / ConditionPossible CauseSolution

You're looking under CryptoTokenized stocks are listed with your US stocks, even though they are crypto assetsOpen the US Stocks part of your portfolio and look for the ticker ending in “x”, such as ANTx.
Your buy order isn't executed yetThe order is waiting for the market to open, or it wasn't placed because your USD Cash was too lowCheck the order status in your transaction history. If it isn't there and nothing was deducted, place the order again.
Your USD Cash was deducted but the holding isn't shownYour portfolio hasn't refreshed yetClose and reopen the app, or refresh your portfolio, and check again.
Your holding is smaller than you expectedPart of the amount you paid went to the transaction fee, third-party fees and tax, or you sold part of it earlierCheck the order details in your transaction history for the number of tokens you received.
The holding shows an old valueThe market is closed, so it is valued at the last available priceWait for trading to reopen to see the current price.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the ticker, the time of the order and a screenshot of your transaction history.
Related questions
Q: How long does a purchase take to appear?A purchase appears in your portfolio as soon as the order is executed, which happens only during trading hours.
Q: Where can I check my order?Open your transaction history. Each tokenized stock order shows the price, the number of tokens, the fees and the tax.
Q: Why is the value shown in US dollars?Tokenized stocks are priced in US dollars. The overall portfolio view converts them to rupiah at the exchange rate shown in the app.
Last updated: 6 November 2026

Symptom / Condition	Possible Cause	Solution
You're looking under Crypto	Tokenized stocks are listed with your US stocks, even though they are crypto assets	Open the US Stocks part of your portfolio and look for the ticker ending in “x”, such as ANTx.
Your buy order isn't executed yet	The order is waiting for the market to open, or it wasn't placed because your USD Cash was too low	Check the order status in your transaction history. If it isn't there and nothing was deducted, place the order again.
Your USD Cash was deducted but the holding isn't shown	Your portfolio hasn't refreshed yet	Close and reopen the app, or refresh your portfolio, and check again.
Your holding is smaller than you expected	Part of the amount you paid went to the transaction fee, third-party fees and tax, or you sold part of it earlier	Check the order details in your transaction history for the number of tokens you received.
The holding shows an old value	The market is closed, so it is valued at the last available price	Wait for trading to reopen to see the current price.