Why is the amount I paid or received different from price × quantity?

Question

Accepted Answer

On Pluang, the total you pay for a tokenized stock, or receive when you sell, differs from price × quantity because the transaction fee, third-party fees and tax are included. On a buy, they are part of the total you pay; on a sell, they are deducted from your proceeds. The price can also move between checking it and placing your order.

Symptom / ConditionPossible CauseSolution

You paid more than price × quantityThe total includes the transaction fee, third-party fees and taxCheck the order details in your transaction history, which list each fee and the tax.
You received less than price × quantity when sellingFees and tax are deducted from your proceeds before they are credited to USD CashCheck the sell order details for the fee and tax amounts.
The price on your order differs from the one you saw earlierThe price follows the company's share price and can change before your order goes throughReview the order summary just before you confirm; it shows the current amounts.
The rupiah value differs from what you expectedTokenized stocks are priced in US dollars and converted at Pluang's exchange rateCompare the USD amounts, which the exchange rate doesn't affect.
The fees differ from what you pay on US StocksTokenized stocks are charged the standard crypto fees, not the US Stocks feesSee the Tokenized Stocks fees article for what each charge covers.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the ticker, the order time and a screenshot of the order details.
Related questions
Q: Where can I see each fee?On the confirmation screen before you confirm, and afterwards in the order details in your transaction history.
Q: Why are third-party fees charged?They include the CFX exchange fee, which applies to crypto asset transactions on Pluang, including tokenized stocks.
Q: Does the exchange rate affect what I pay?Not the USD amounts. The exchange rate only matters when you convert rupiah to USD or look at rupiah values.
Last updated: 6 November 2026

Symptom / Condition	Possible Cause	Solution
You paid more than price × quantity	The total includes the transaction fee, third-party fees and tax	Check the order details in your transaction history, which list each fee and the tax.
You received less than price × quantity when selling	Fees and tax are deducted from your proceeds before they are credited to USD Cash	Check the sell order details for the fee and tax amounts.
The price on your order differs from the one you saw earlier	The price follows the company's share price and can change before your order goes through	Review the order summary just before you confirm; it shows the current amounts.
The rupiah value differs from what you expected	Tokenized stocks are priced in US dollars and converted at Pluang's exchange rate	Compare the USD amounts, which the exchange rate doesn't affect.
The fees differ from what you pay on US Stocks	Tokenized stocks are charged the standard crypto fees, not the US Stocks fees	See the Tokenized Stocks fees article for what each charge covers.