Why can't I buy or sell a tokenized stock?

Question

Accepted Answer

On Pluang, the most common reason a tokenized stock order doesn't go through is that the US market is closed: Tokenized Stocks follow the same trading hours and order rules as US Stocks, so orders aren't executed outside those hours. If the market is open, check that your USD Cash covers the total, including fees and tax. The table below covers the other causes.

Symptom / ConditionPossible CauseSolution

The app shows that the market is closedTokenized stocks are executed only during US Stocks trading hoursWait for the opening time shown in the app. Orders placed while the market is closed follow the same rules as US Stocks orders.
You can't confirm a buy orderYour USD Cash doesn't cover the amount plus the transaction fee, third-party fees and taxLower the amount, or convert rupiah to USD first. The order summary shows the total you need.
Your order amount is too smallThe same minimum order amounts as US Stocks applyIncrease the amount to at least the minimum shown on the trade page.
You can't sell the amount you enteredThe amount is higher than your tokenized stock balanceCheck your holding in the US Stocks part of your portfolio and enter an amount within it.
Trading in this tokenized stock is pausedTrading can be paused, for example during a corporate action or when trading in the company's shares is haltedCheck the asset page and your notifications for an announcement. You can trade again once the pause ends.
Buy or Sell doesn't respondAn outdated app version or a connection problemUpdate the Pluang app, check your internet connection and try again.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the tokenized stock's ticker, the time you tried and a screenshot of the message you saw.
Related questions
Q: Can I place an order to run when the market opens?It works as for US Stocks: an order placed while the market is closed isn't executed until trading opens, and which order types you can use depends on the session.
Q: Why is the market closed when crypto trading is open?Tokenized stocks are crypto assets, but they follow the company's shares on the US market, so they keep US Stocks trading hours.
Q: Can I use rupiah if my USD Cash is short?Not directly. Convert rupiah to USD first, then place your order. The conversion has its own exchange rate and fee.
Last updated: 6 November 2026

Symptom / Condition	Possible Cause	Solution
The app shows that the market is closed	Tokenized stocks are executed only during US Stocks trading hours	Wait for the opening time shown in the app. Orders placed while the market is closed follow the same rules as US Stocks orders.
You can't confirm a buy order	Your USD Cash doesn't cover the amount plus the transaction fee, third-party fees and tax	Lower the amount, or convert rupiah to USD first. The order summary shows the total you need.
Your order amount is too small	The same minimum order amounts as US Stocks apply	Increase the amount to at least the minimum shown on the trade page.
You can't sell the amount you entered	The amount is higher than your tokenized stock balance	Check your holding in the US Stocks part of your portfolio and enter an amount within it.
Trading in this tokenized stock is paused	Trading can be paused, for example during a corporate action or when trading in the company's shares is halted	Check the asset page and your notifications for an announcement. You can trade again once the pause ends.
Buy or Sell doesn't respond	An outdated app version or a connection problem	Update the Pluang app, check your internet connection and try again.