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Troubleshooting guide

Why is the tokenized stock price on Pluang different from other platforms?

The price of a tokenized stock on Pluang follows the company's share price on the US market, so it can differ from token prices on crypto exchanges, which are set by trading between token holders. Prices also differ when the US market is closed, because Pluang shows the last available price while other platforms may keep trading. The table below covers other causes.

Symptom / ConditionPossible CauseSolution
A crypto exchange shows a different price for a similar tokenOther platforms price tokens by their own trading, which can be above or below the share priceUse the company's share price as the reference. Pluang's price follows it.
The price on Pluang doesn't move at night or at weekendsOutside US Stocks trading hours, Pluang shows the last available priceWait for trading to reopen. The price then follows the share price again.
A stock market website shows a slightly different pricePrice sources can update at slightly different momentsRefresh the asset page. The price used for your order is shown on the confirmation screen.
The rupiah price differs from a converted price elsewherePluang uses its own IDR/USD exchange rateCompare prices in US dollars instead.

If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the ticker, the time and screenshots of both prices.

Related questions

Q: Can I buy at another platform's price on Pluang?
No. Orders on Pluang use the price shown in the app, which follows the company's share price.

Q: Are fees built into the price?
No. The transaction fee, third-party fees and tax are shown as separate lines on the confirmation screen, apart from the price.

Q: Which price does my portfolio use?
Your portfolio values your tokenized stock at the company's latest share price, converted to rupiah in the overall view.

Last updated: 6 November 2026