Why Can't I Switch My Mutual Fund on Pluang?
The most common reason you can't switch a mutual fund on Pluang is that the target fund isn't eligible: switching only works between funds from the same investment manager, some funds aren't available for switching, and USD mutual funds can't be switched yet. The Pluang app only displays the funds you can switch to based on your balance. The fix is to choose a target fund from the same investment manager that is available for switching, or to sell your units and buy the new fund as two separate transactions. If the fund you want is eligible, check the switching amount and your Available Units, as shown below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The fund you want doesn't appear as a switching option | It is managed by a different investment manager. Switching only works between funds from the same investment manager | Sell your current units and buy the new fund as two separate transactions, following the guides "Cara Menjual Reksa Dana" and "Langkah-langkah pembelian Reksa Dana di Pluang". The sale proceeds reach your registered mutual fund bank account within a maximum of 7 business days |
| Your fund or the target fund is from the same investment manager but still can't be switched | Some funds aren't available for switching, even within the same investment manager, and USD mutual funds can't be switched yet. As of September 2026, 27 of the 37 funds on Pluang's switching list can be switched; Batavia Dana Kas Maxima, for example, can't | Choose a target fund that is available for switching. The full product list is in the article "Which Mutual Fund Products Can Be Switched on Pluang?". You can switch into money market, fixed income, equity and balanced funds |
| The target fund doesn't appear, or your switching amount isn't accepted | The amount you switch must be at least 105% of the target fund's minimum purchase or minimum ownership, and the app only shows funds you can switch to based on your balance | Increase your switching amount. For example, if the target fund's minimum purchase is Rp1,000,000, switch at least Rp1,050,000 |
| A partial switch can't be completed | The value left in your original fund would fall below that fund's maximum partial switching amount, which works as a minimum remaining balance | Lower the switching amount so that at least that amount stays in the original fund, or switch all your units. For example, with Rp5,000,000 in a fund whose maximum partial switching amount is Rp1,000,000, you can switch up to Rp4,000,000 |
| Some or all of your units can't be switched | Only Available Units can be switched. Units from a purchase that is still being processed, and units you have submitted for sale, are excluded | Wait until your purchase is completed: units are added on the next exchange day if your payment was confirmed before 13:00 WIB, or within 2 exchange days if it was confirmed later. Units already submitted for sale can't be switched |
| You submitted a switch, but it isn't completed yet | A switch is verified first by Pluang, within a maximum of 1 business day, and then by the investment manager. The switching cut-off time is 13:00 WIB, and weekends and public holidays aren't counted | Allow a maximum of 2 business days for the switch to complete. Switching on Pluang is free |
If the issue persists:
If you still can't switch after checking these conditions, or a switch hasn't completed after 2 business days, contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered email, the fund you want to switch from, the fund you want to switch to, and the amount.
Related questions:
Q: Is there a fee to switch mutual funds on Pluang?
No. There is no switching fee on Pluang. The costs borne by each mutual fund are separate from switching: they are already included in the fund's NAB and listed in its prospectus and fund fact sheet.
Q: Can I switch to a fund from a different investment manager?
No. Both funds must be managed by the same investment manager. To move your money to a fund from a different investment manager, sell your current units and buy the new fund as two separate transactions; the sale proceeds reach your registered mutual fund bank account within a maximum of 7 business days.
Q: How is the minimum switching amount calculated?
Multiply the target fund's minimum purchase, or its minimum ownership, by 105%. The minimum is based on the fund you are switching into, not the fund you are switching from. For a target fund with a minimum purchase of Rp500,000, you must switch at least Rp525,000.
Q: What if I can't open or transact mutual funds at all?
The most common reason is that Indonesian Asset Verification, which is required for mutual funds, isn't complete. Complete it under Account → Identity Verification → Indonesian Asset Verification; review takes 1–2 business days. The article "Why Can't I Open or Buy Mutual Funds on Pluang?" covers other causes.
Q: Why can't I switch my mutual fund even though my balance is enough?
Because balance is not the only requirement. A switch also can't go through if the target fund is from a different investment manager or isn't available for switching, if some of your units are still being bought or sold and so aren't Available Units, or if a partial switch would leave less than the original fund's maximum partial switching amount. Check each condition in the table above.