Why Can't I Sell My Mutual Fund on Pluang?
If you received an Enhanced Due Diligence (EDD) notification, that is why you can't sell: mutual fund sales are blocked until EDD is complete. Tap "Verify Now" in the notification and fill in the form with your current valid e-KTP; processing takes 1–3 business days. Without an EDD notification, check that you're selling at least Rp100,000 and that units from a recent purchase have already been added. Other causes are below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You can see your mutual funds but can't sell them, and you received an EDD notification | Enhanced Due Diligence (EDD) is required on your account. Mutual fund sales and fund withdrawals are blocked until it is complete | Tap "Verify Now" in the EDD notification and fill in the form using your current valid e-KTP, making sure every field is accurate. Processing takes 1–3 business days after you submit. If it isn't resolved within 3 business days, contact Pluang Care via live chat |
| The amount you entered to sell is below Rp100,000 | As of September 2026, the minimum mutual fund sale in the Pluang app is Rp100,000 | Enter an amount of at least Rp100,000, then tap "Tinjau Order" (Review Order) |
| You bought the fund recently and the new units aren't available to sell yet | Units from a purchase are only added once the purchase has been completed. Until then, they show under "On Going Purchase" and aren't counted in your Number of Units | Wait until the units are added: on the next exchange day if your payment was confirmed before 13:00 WIB, or within 2 exchange days if it was confirmed later. Then sell from Portfolio |
| You can log in and view your portfolio, but can't buy or sell mutual funds or any other asset | You're under 18. Since 15 June 2026, accounts of users under 18 can't buy or sell any asset, top up or cash out | This is a regulatory age requirement, not an app error: Pluang's minimum age is 18. You can still log in, view your portfolio and existing assets, and monitor prices |
| When you log in, the app shows "Akunmu sedang dibekukan sementara" (your account is temporarily frozen) instead of your portfolio | Your account has been frozen. While an account is frozen, new buy and sell orders are blocked | Tap "Mulai Verifikasi" (Start Verification), verify your phone number with the OTP, then complete Face Match and Liveness Check in the app. You can sell again as soon as your account is active. After 3 failed attempts, contact Pluang Care yourself via live chat at pluang.com/faq, tanya@pluang.com or (021) 8063 0065 |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). If your account is frozen and you can't get into the app, use live chat at pluang.com/faq instead of in-app live chat. Include your registered email, the fund name and a screenshot of any error message you see.
Related questions:
Q: How do I sell a mutual fund on Pluang?
From Home, open Portfolio, choose the fund and tap "Jual" (Sell). Enter at least Rp100,000, tap "Tinjau Order", choose the bank that will receive your proceeds, tick the statement and enter your Pluang PIN. The full guide is "Cara Menjual Reksa Dana".
Q: Why can't I sell all of my mutual fund units?
Usually because part of your holding isn't available yet: units from a purchase that hasn't completed, or units already included in an earlier sale that is still being processed. Total Value on the fund's page includes transactions in progress, while Number of Units covers only units you actually hold. Once pending transactions finish, you can sell the rest.
Q: Can I sell mutual funds on Pluang Web Trading?
No. As of September 2026, mutual funds are available in the Pluang app only, not on Pluang Web Trading or through Agentic Trading. Use the app to sell.
Q: When can I sell my mutual fund? Can I sell on a weekend or after 13:00 WIB?
You can place a mutual fund sale at any time, including on weekends, but it is processed only on an exchange day. A sale at or after 13:00 WIB, or on a weekend, national holiday or Cuti Bersama day, gets the next exchange day's NAB.
Q: How long until I receive the money after selling?
The investment manager verifies your sale on the next business day, or within 2 exchange days if you sold at or after 13:00 WIB, and the proceeds reach the mutual fund bank account you chose within a maximum of 7 business days. Weekends, national holidays and Cuti Bersama aren't counted.