Why Can't I Open or Buy Mutual Funds on Pluang?
The most common reason you can't open or buy mutual funds on Pluang is that your Indonesian Asset Verification, the additional verification required for mutual funds, isn't complete yet. Complete it under Account → Identity Verification → Indonesian Asset Verification; review takes 1–2 business days. If you're already verified, check the other causes below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The mutual fund section doesn't open, can't be tapped, or asks you to verify before you can buy | Indonesian Asset Verification hasn't been completed | Go to Account → Identity Verification → Indonesian Asset Verification. Submit personal data that matches your ID card, your Investor Profile, an active bank account in your own name and a signature that matches your e-KTP, plus your latest Family Card (Kartu Keluarga) if your occupation is homemaker, student or university student. Basic Verification must be complete first |
| You've submitted Indonesian Asset Verification but still can't transact | Your verification is still being reviewed | Review takes 1–2 business days. Wait until it is approved, then try again |
| Your Indonesian Asset Verification was rejected | The name on the bank account you submitted doesn't exactly match the name registered on your Pluang account | Resubmit with an active bank account in your own name, making sure the account name exactly matches the name on your Pluang account |
| You can see your mutual funds but can't sell them, and you received an EDD notification | Enhanced Due Diligence (EDD) is required on your account; mutual fund sales and fund withdrawals are blocked until it's complete | Tap "Verify Now" in the EDD notification and fill in the form using your current valid e-KTP. Processing takes 1–3 business days. If it isn't resolved within 3 business days, contact Pluang Care via live chat |
| You can log in and view your portfolio, but can't buy or sell mutual funds or any other asset | You're under 18. Since 15 June 2026, accounts of users under 18 can't buy or sell any asset, top up or cash out | This is a regulatory age requirement, not an app error: Pluang's minimum age is 18. You can still log in, view your portfolio and existing assets, and monitor prices |
| You're trying to open mutual funds on Pluang Web Trading | As of September 2026, mutual funds are available in the Pluang app only, not on Pluang Web Trading or through Agentic Trading | Open the Pluang app on your phone to buy or sell mutual funds |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered email and a screenshot of any error message you see.
Related questions:
Q: I've completed Basic Verification. Why am I asked to verify again for mutual funds?
Because mutual funds require Indonesian Asset Verification, an additional verification that is separate from Basic Verification. Basic Verification must be complete first; after that, submit Indonesian Asset Verification under Account → Identity Verification → Indonesian Asset Verification. Review takes 1–2 business days.
Q: Why won't mutual funds open on Pluang Web Trading?
Because mutual funds are available in the Pluang app only. As of September 2026, you can't buy or sell them on Pluang Web Trading or through Agentic Trading, so open the Pluang app on your phone instead.
Q: Can foreign nationals (WNA) invest in mutual funds on Pluang?
Yes. WNA can access mutual funds after completing Indonesian Asset Verification, and need a bank account in their own name to receive mutual fund sale proceeds.
Q: Why do I need a bank account in my own name?
Mutual fund sale proceeds are paid to a bank account in your own name. To add one, follow the guide "Menambahkan Bank untuk Pencairan Reksa Dana".
Q: I'm verified now. How do I buy my first mutual fund?
Follow the guide "Langkah-langkah pembelian Reksa Dana di Pluang" in the app. As of September 2026, Pluang offers 80+ mutual funds across risk profiles.