What Happens to My Pluang Referral Reward if My Friend Sells or Closes Their Account?
Timing decides what happens to your Pluang referral reward: before the 45-day hold is complete, selling or closing can stop the referral, while after the reward is claimed, the terms describe cancelling it only where Pluang finds fraud or transactions that break the terms. For the referral to succeed, your friend must keep their qualifying investment of at least Rp1,000,000, or keep a portfolio worth at least Rp1,000,000, for 45 days from the purchase date. If they sell and their portfolio drops below that level, or close their account, inside those 45 days, that attempt fails. A friend who sells can try again with a new qualifying investment held for another 45 days, as long as it is all done within 365 days of entering your code. Once the reward has been claimed, the terms protect it from later rule changes, although Pluang can still cancel rewards where it finds fraud.
By timing:
- Sold within 45 days, portfolio still Rp1,000,000 or more — the referral can still count, because the terms accept a portfolio of at least Rp1,000,000
- Sold within 45 days, portfolio below Rp1,000,000 — this attempt fails; your friend can repeat the investment and hold
- Account closed within 45 days — the holding requirement cannot be met, so the referral does not succeed
- After day 45, before you claim — ask Pluang Care to check the referral
- After you have claimed — the reward stays in your Saldo IDR unless Pluang finds fraud or a breach of the terms
Market movements alone do not break the hold. The terms' example is a friend whose Rp1,000,000 of gold falls to Rp980,000 during the 45 days: the referral still counts, because they did not sell.
Related questions:
Q: Can my friend sell part of their investment during the Pluang referral 45 days?
Only if their portfolio stays at Rp1,000,000 or more. The terms accept either keeping the qualifying investment or keeping a portfolio worth at least Rp1,000,000 for 45 days from the purchase date. A partial sale that leaves the portfolio above that level does not break the referral; one that takes it below does. The safest approach is to leave the qualifying investment untouched until day 45.
Q: Does my Pluang referral reward disappear if my friend closes their account later?
The terms do not describe taking back a reward because a friend later closes their account. Once your reward has been claimed into your Saldo IDR, the only cancellation the terms describe is where Pluang finds fraud, or transactions that break the terms or the law. A friend who genuinely invested, held for 45 days and closed their account afterwards does not fit that description.
Q: Who can check what happened to a Pluang referral after my friend closed their account?
Pluang Care can check the status of a specific referral. Pluang Care is available through in-app live chat, by email at tanya@pluang.com, or by phone on (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Have your friend's name, their registration date, and the date and amount of their qualifying investment ready, since the holding period is counted from that purchase.