Why Did My Pluang Referral Not Earn a Reward?

The most common reason a Pluang referral has not earned a reward is a requirement still unmet, and many can still be fixed. Two things to check first are timing and transaction size. The reward is claimable only after day 45, counted from your friend's qualifying purchase, so first check whether the referral is still inside that holding period. Next, the qualifying investment must be a single transaction of at least Rp1,000,000 in gold, crypto assets, US stocks, or ETFs (US- or IDX-listed); several smaller purchases do not add up. Selling that investment during the 45 days, while the rest of the portfolio is under Rp1,000,000, also breaks the referral. Some causes cannot be fixed: a friend who is not new to Pluang, a code not entered at registration, a referral past its 365-day deadline, or a referrer who has reached 50 rewards.

Problems that can still be fixed:

• Still inside the 45 days — wait until after day 45 from the qualifying purchase, then claim
• Investment under Rp1,000,000, or split across purchases — your friend makes one new transaction of at least Rp1,000,000
• Sold during the 45 days and the portfolio fell below Rp1,000,000 — your friend makes a new qualifying investment and holds it for 45 days
• Wrong asset — the qualifying purchase must be gold, crypto assets, US stocks, or ETFs
• Not yet claimed — rewards are claimed from Account → referral banner → Claim; they are not paid automatically

Problems that cannot be fixed:

• Your friend is an existing user: their number was registered on Pluang, DANA eMas, Tokopedia Emas or GoInvestasi, or they had verified or transacted before
• Your code was not entered on the registration page (the terms describe no way to add it later)
• The investment and 45-day hold were not finished within 365 days of entering the code, so the referral expired
• You have already earned rewards for 50 successful referrals
• Pluang cancelled the code or reward for spamming or fraud

Related questions:

Q: Why did my Pluang referral reward not arrive when my friend invested?
Because investing is not the last step. After your friend makes a qualifying investment of at least Rp1,000,000 in a single transaction, they must keep it, or keep a portfolio worth at least Rp1,000,000, for 45 days from the purchase date. The reward becomes claimable only after day 45, and even then it is claimed rather than paid automatically. Check the referral banner under Account after the 45 days have passed.

Q: My friend sold during the 45 days. Is the referral lost?
Not necessarily. If your friend sold the qualifying investment and their portfolio dropped below Rp1,000,000 before the 45 days were up, that attempt fails, but the terms let them try again. They make a new single investment of at least Rp1,000,000 and hold it for another 45 days. The whole thing still has to be finished within 365 days of the date they entered your code, or the referral expires.

Q: Who do I contact if my Pluang referral reward is missing?
Contact Pluang Care if every requirement is met, more than 45 days have passed, and there is still nothing to claim. Pluang Care is available through in-app live chat, by email at tanya@pluang.com, or by phone on (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). It helps to have your friend's name, the date they registered, and the date and amount of their qualifying investment ready.