Why hasn't my exercised stock appeared in my portfolio yet on Pluang?
In most cases, this is normal processing still in progress — exercising takes about a maximum of 3 days before the resulting stock shows up in your portfolio.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Less than 3 days since you exercised | Normal processing still in progress | Wait — this is expected, check back after 3 days |
| Unsure if the exercise request went through | Uncertain if it was submitted or accepted | Check the "Exercise Rights and Warrants" filter in Transaction History |
| More than 3 days have passed | Possible processing delay | Contact Pluang Care with your transaction details |
| Submitted outside the allowed session/trading date | Queued for the next valid trading day instead of processed immediately | Expected behavior — the request still processes and takes up to 3 days from the next trading day |
If the issue persists:
If more than 3 days have passed since your exercise was accepted, contact Pluang Care via live chat or email tanya@pluang.com with the ticker, exercise date, and lots exercised.
Related questions:
Q: Is the processing time different for a partial exercise?
No. Processing takes up to 3 days regardless of the number of lots.
Q: Where can I confirm my exercise request was accepted?
Check the "Exercise Rights and Warrants" filter in Transaction History.
Q: Does this delay apply to buying or selling rights/warrants on the market too?
Market buy/sell follows the standard Indonesian stock settlement, not the exercise processing timeline.
Q: What information should I have ready when contacting support?
The exact ticker, exercise date/session, and number of lots exercised.