Why can't I withdraw all my RDN balance on Pluang?
You cannot withdraw your full RDN balance because every withdrawal must leave at least Rp1 in your RDN. To withdraw, enter an amount that leaves at least Rp1 in the account.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Withdrawal is rejected or amount exceeds the available limit | Your withdrawal amount equals your full RDN balance, leaving Rp0 | Reduce your withdrawal amount by at least Rp1 — the minimum remaining balance required to keep the account active |
| RDN account shows as dormant or inactive | The account balance was previously reduced to Rp0 | Contact Pluang support via live chat or email tanya@pluang.com to reactivate your RDN |
| Withdrawal is blocked even though balance is above Rp10,000 | Your requested amount would bring the balance below Rp1 | Check your exact balance in the app and subtract Rp1 before entering the withdrawal amount |
| Unable to find the correct amount to withdraw | Confusion about how much is available to withdraw | Available withdrawal amount = RDN balance − Rp1 (minimum required) |
| Withdrawal is blocked after you've already withdrawn a large amount today | Your RDN is at Bank Jago, which caps withdrawals to other banks at Rp1,000,000,000 per day in total | Withdraw the remaining amount the next day, or withdraw it to a Bank Jago account, which has no daily cap |
| You can't withdraw, or can't see your RDN balance, late at night | The RDN has a daily downtime from 23:00 to 04:00 WIB | Try again after 04:00 WIB |
Important notes:
- The Rp1 minimum balance is a platform requirement to keep your RDN active — it is not a fee and will not be deducted.
- The minimum withdrawal amount is Rp10,000 — you cannot withdraw less than this even if your balance allows it.
- If your RDN goes dormant, contact Pluang support to restore access.
If the issue persists:
Contact Pluang support directly:
- Live chat: Available in-app
- Email: tanya@pluang.com (24 hours)
- Call center: (021) 8063 0065 — Monday–Friday, 09:00–18:00 WIB
Related questions:
Q: What is the minimum balance I must keep in my RDN?
Every withdrawal must leave at least Rp1 in your RDN.
Q: What happens if my RDN balance reaches zero?
Your RDN account will go dormant. Contact Pluang support via live chat or at tanya@pluang.com to reactivate it.
Q: Is there a minimum amount I can withdraw from my RDN?
Yes — the minimum withdrawal amount is Rp10,000. You also cannot withdraw an amount that would bring your balance below Rp1.
Q: Is the Rp1 minimum balance a fee?
No. The Rp1 minimum is a balance requirement to keep your account active, not a charge. It remains in your account.
Q: How do I know how much I can withdraw from my RDN?
Your available withdrawal amount is your current RDN balance minus Rp1. The minimum withdrawal is Rp10,000.