Why Can't I Place an Indonesian Stock e-IPO Order on Pluang?
You may not be able to place an Indonesian stock e-IPO order on Pluang because your Indonesian Asset Verification isn't approved yet, the money you can withdraw from your RDN doesn't cover the order, you already have an order for that IPO, or the IPO isn't open for orders right now. You can order only during the Book Building and Offering stages, one order per IPO, paid from your RDN. Find your situation in the table below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The e-IPO page asks you to complete verification | Your Indonesian Asset Verification isn't done or approved yet | Complete Indonesian Asset Verification in the app. Once it's approved and your RDN is open, you can order |
| You can't submit, or the app says your buying power isn't enough | The estimated total is more than the money you can withdraw from your RDN. Proceeds from a stock sale that hasn't settled yet (T+2) don't count for e-IPO, even though they count toward your buying power for regular trades | Wait for your recent sale to settle (2 exchange business days after the trade), top up your RDN from a bank account in your own name, or order fewer lots |
| You can't place a new order for an IPO you already ordered | You can have only one order per IPO | Change the number of lots on your existing order during Book Building, or cancel it and place a new one |
| The app says it found another order under your name | You already have an order for this IPO in the IDX e-IPO system, for example one placed through the e-IPO website | Keep a single order for each IPO. If you didn't place the other order, contact Pluang Care |
| The IPO is listed but you can't order yet | It's an upcoming IPO and Book Building hasn't started | Tap Remind Me to get a reminder ahead of the ordering period |
| The IPO is listed but ordering has closed | The Offering period has ended | Buy the stock after it lists on IDX, at the market price |
| You can't enter a price during Offering | The final IPO price is already set | Enter only the number of lots; the price is filled in for you |
| You can't find the e-IPO icon on the home screen | The icon shows only while an IPO is open or coming up, or your app needs updating | Open the e-IPO shortcut in Explore, and update the Pluang app to the latest version |
If the issue persists:
Contact Pluang Care through live chat in the app or email tanya@pluang.com. Tell them the IPO's stock code and what you see on the order screen.
Related questions
Q: Do I need to register on the IDX e-IPO website first?
No. Pluang registers you with the IDX e-IPO system when you place your first e-IPO order in the app, using your Indonesian Stocks account. You only need an approved Indonesian Asset Verification and money in your RDN.
Q: Can I order an e-IPO on Pluang web trading?
No. e-IPO is available only in the Pluang app on your phone, where the e-IPO page, the order screen and your order status are available. Update the app to the latest version if you can't find the e-IPO page.
Q: What's the minimum order?
1 lot, which is 100 shares. If the money you can withdraw from your RDN doesn't cover even 1 lot at your order price, top up your RDN before you order.
Q: Can I still buy the stock if I missed the ordering period?
Yes. Once the stock lists on IDX, you can buy it in the Pluang app at the market price, with the regular transaction fees, like any other Indonesian stock.
Last updated: 6 November 2026