Why can't I allocate money to my RDN on Pluang?
You may not be able to allocate money to your RDN on Pluang because your RDN is at BCA, because the feature hasn't reached your account yet, because it's between 23:00 and 04:00 WIB, or because another allocation is still in process. For now, allocation works only into a Bank Jago RDN, from IDR Cash or IDR Crypto Funding, in the Pluang app. Find your situation in the table below.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Your RDN is at BCA and you can't choose it as the destination | Allocation isn't available yet for a BCA RDN | Top up your RDN from a bank account in your own name, using your RDN account number. There's no minimum and no Pluang fee |
| You have a Bank Jago RDN but can't allocate to it | The feature is being made available to users gradually, your app needs updating, or you're on Pluang web trading | Update the Pluang app on your phone and try again later. If you still can't allocate, contact Pluang Care |
| You can't allocate late at night | Allocation isn't possible between 23:00 and 04:00 WIB, during the RDN's daily downtime | Try again after 04:00 WIB |
| You can't make a new allocation while an earlier one shows as Pending | Only one allocation can be in process at a time | Wait until the earlier allocation completes or fails, then make the next one |
| The amount you entered is below Rp10,000 | The minimum is Rp10,000 per allocation | Enter at least Rp10,000. There's no maximum |
| You want to allocate from your RDN to IDR Cash or IDR Crypto Funding | Allocating out of the RDN isn't available yet | Withdraw the money to your registered bank account with Cash Out on your RDN, then top up the balance you need |
If the issue persists:
Contact Pluang Care through live chat in the app, email tanya@pluang.com or the call center at (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Tell them your RDN bank and what you see on the Allocate screen.
Related questions
Q: When will allocation be available for a BCA RDN?
There's no date to share yet. For now, allocation works only for a Bank Jago RDN. Until then, top up a BCA RDN from any bank account in your own name, with no minimum and no Pluang fee.
Q: Can I allocate money out of my RDN?
Not yet. Allocation currently works only into your RDN. To use RDN money elsewhere on Pluang, withdraw it to your bank account with Cash Out, then top up the balance you need.
Q: Will I lose money if an allocation fails?
No. If an allocation fails, the amount goes straight back to the balance you allocated from, IDR Cash or IDR Crypto Funding. If it isn't there, contact Pluang Care with the date and amount.
Q: Can I allocate USD Cash to my RDN?
Not directly. Only IDR Cash and IDR Crypto Funding can be allocated to your RDN. Allocate your USD Cash or USD Margin to IDR Cash or IDR Crypto Funding first (a currency conversion fee applies), then allocate it to your RDN.
Last updated: 3 November 2026