Why Is the Remind Me Button Missing or Not Working?

Question

Accepted Answer

The most common reason is that the reminder is already set: the button then shows Reminder Set and can't be tapped again, because each event allows one reminder per user. If the Remind Me button is missing completely, the event is already inside its reminder window, which for most events is the 30 minutes before its scheduled time, or it has already passed, so a reminder can no longer be set.

Symptom / ConditionPossible CauseSolution
  The button shows Reminder Set and nothing happens when you tap itYou already set a reminder for this event. Each event allows one reminder per userNothing is wrong. Your reminder will arrive as a push notification and in your in-app inbox.
  There's no Remind Me button on the event's detail sheetThe event is already inside its reminder window, for most events the 30 minutes before its scheduled time, or it has already passedA reminder can no longer be set for this event. Check the event's time on the detail sheet; all times are shown in WIB.
  Tapping Remind Me opens a login popupYou're not logged inLog in through the popup. If you log in in that same session, the reminder is set automatically.
  Tapping a market holiday doesn't open a detail sheetHolidays have no detail sheet, so there's no Remind Me button for themNothing is wrong. Holidays are listed at the end of their day on the Calendar page.
  An IPO already shows Reminder Set, although you never tapped it in Event CalendarYou set the reminder earlier from the e-IPO page. Event Calendar and the e-IPO page share the same reminder, one per IPONothing to do. That one reminder covers both places.
  A phone permission prompt or a message that push is off appears after you tap Remind MeThe first tap may ask for the phone's notification permission. If push is denied, the reminder is still set and goes to your in-app inboxAllow notifications for Pluang if you also want a push notification. Otherwise, look for the reminder in your in-app inbox.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the event name and date, your phone model and app version, and a screenshot of the event's detail sheet.

Related questions:
Q: How do I set a reminder for an event?Open Explore, tap Discover, then the Calendar tab, or open the full Calendar page with See all. Tap the event's row to open its detail sheet, then tap Remind Me. The button changes to Reminder Set.
Q: When will my reminder arrive?For most events, 30 minutes before the scheduled time. For corporate actions, at 09:00 WIB one day before the actionable date, such as the day before the cum date. For IPOs, ahead of the key date of the IPO's ordering period.
Q: Can I cancel a reminder?Cancelling a reminder isn't available yet. Once set, the reminder stays until it is sent, unless the event itself is cancelled.
Q: Does setting a reminder place an order or move money?No. Event Calendar is informational only. A reminder doesn't move money, place orders or create transactions.

Why Is the Remind Me Button Missing or Not Working?

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Symptom / Condition	Possible Cause	Solution
The button shows Reminder Set and nothing happens when you tap it	You already set a reminder for this event. Each event allows one reminder per user	Nothing is wrong. Your reminder will arrive as a push notification and in your in-app inbox.
There's no Remind Me button on the event's detail sheet	The event is already inside its reminder window, for most events the 30 minutes before its scheduled time, or it has already passed	A reminder can no longer be set for this event. Check the event's time on the detail sheet; all times are shown in WIB.
Tapping Remind Me opens a login popup	You're not logged in	Log in through the popup. If you log in in that same session, the reminder is set automatically.
Tapping a market holiday doesn't open a detail sheet	Holidays have no detail sheet, so there's no Remind Me button for them	Nothing is wrong. Holidays are listed at the end of their day on the Calendar page.
An IPO already shows Reminder Set, although you never tapped it in Event Calendar	You set the reminder earlier from the e-IPO page. Event Calendar and the e-IPO page share the same reminder, one per IPO	Nothing to do. That one reminder covers both places.
A phone permission prompt or a message that push is off appears after you tap Remind Me	The first tap may ask for the phone's notification permission. If push is denied, the reminder is still set and goes to your in-app inbox	Allow notifications for Pluang if you also want a push notification. Otherwise, look for the reminder in your in-app inbox.