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Troubleshooting guide

Why Do Event Times or Figures Differ From Other Websites?

The most common reason is the time zone: Event Calendar shows every time in WIB, while many other sites use US Eastern Time or UTC. For example, an 8:30 a.m. New York release shows as 19:30 or 20:30 WIB, depending on US daylight saving time. Forecasts can also differ between data providers, and for dividends Event Calendar highlights the last day to hold the stock (the cum date), while other sites may show the ex-date. If a figure still looks wrong, report it to Pluang Care with a screenshot and your source.


Symptom / ConditionPossible CauseSolution
Event times differ by several hoursEvent Calendar shows all times in WIB, while other sites may use US Eastern Time (New York) or UTCConvert the time. An 8:30 a.m. New York release shows as 19:30 WIB while US daylight saving time is in effect, and 20:30 WIB the rest of the year. WIB is UTC plus 7 hours.
A US event falls on a different dateA US afternoon or evening release can land on the next day in WIBCheck the time as well as the date. For example, a US company reporting after the market closes in New York usually appears early the next morning in WIB.
The Forecast differs from another siteForecasts are estimates, and different data providers publish different onesNothing is wrong. Small differences in forecasts between sites are normal. The Actual comes from the official release.
The Actual or Previous figure differsThe figure was revised after its first releaseSome sources show the first published figure and others the revised one, so check which version each source shows.
A dividend date differsEvent Calendar highlights the last day to hold the stock (the cum date); other sites may show the ex-dateOpen the event to see its full timeline. For US cash dividends, Event Calendar uses the day before the ex-date as the last day to hold; for Indonesian dividends, it shows the cum, ex, record and distribution dates.
A date or figure still looks wrong after these checksThere may be a data errorReport it to Pluang Care with a screenshot and your source. Pluang's team corrects wrong data, and the issuer's or exchange's announcement is the source of truth for dates.

If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the event name, the time or figure shown in Event Calendar, the source you're comparing it with, your phone model and app version, and a screenshot of what you see.


Related questions:

Q: What time zone does Event Calendar use?
WIB, for every event, including US events. Event Calendar is in the Pluang app: open Explore, choose Discover, then the Calendar tab.

Q: Where does Event Calendar's data come from?
From third-party market-data providers and exchange or issuer data. Dates can change when the issuer or exchange announces a change, and the event then updates in place. Event Calendar is free and informational only; it isn't investment advice.

Q: What's the difference between the cum date and the ex-date?
The cum date is the last day you need to hold the stock to be entitled to a dividend. From the ex-date, buying the stock no longer entitles you to that dividend. Event Calendar highlights the cum date because it's the last day you can still act.

Q: Why are event names in English when my app is in Indonesian?
Event names and descriptions, such as US CPI or FOMC, are shown in English in both app languages. Labels and buttons follow your app language.