What Should I Do If Event Calendar Fails to Load?
Tap the Refresh button on the failed screen to try again; your filters stay as you set them. If it still doesn't load, check your internet connection and update the Pluang app to the latest version, then open Explore, choose Discover and tap the Calendar tab again. The No Scheduled Events message isn't an error: it means nothing matches your current filters or period.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| A failed screen appears with a Refresh button | The data couldn't be loaded this time | Tap Refresh to try again. Your filters stay as you set them. |
| The page keeps failing or loads very slowly | Your internet connection is weak or unstable | Switch between Wi-Fi and mobile data or move to a stronger signal, then pull down to refresh or close and reopen the page. |
| You can't find the Calendar tab under Discover | Your app version is older than Event Calendar | Update the Pluang app from the Google Play Store or App Store. The Calendar tab appears on the current Explore page, next to Market. |
| Grey placeholder blocks are showing | The page is still loading | Wait a moment. The events appear once loading finishes. |
| You see No Scheduled Events | Nothing matches your current filters or period | This isn't an error. Clear filters such as My Assets, High Impact or an event type, or choose a wider period such as Upcoming, which covers today to 3 months ahead. |
| One event type shows nothing while the others load normally | Data for that type of event is temporarily unavailable | Try again later. The rest of Event Calendar keeps working, and the missing events appear once the data is back. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the screen you were on, the filters you had selected, your phone model and app version, and a screenshot of what you see.
Related questions:
Q: Will I lose my filters if I tap Refresh?
No. When Event Calendar fails to load, the Refresh button tries again and keeps the filters you selected, so you don't need to set them up again.
Q: Is Event Calendar available on the web?
Event Calendar is available in the Pluang app on Android and iOS. Open Explore, choose Discover, then the Calendar tab. You can also reach it from a shortcut on the Homepage, or from the Event Calendar module on the US Stocks and Indonesian Stocks Explore overview pages by tapping See all.
Q: Why does My Assets show nothing?
My Assets shows only events for stocks in your portfolio or on your watchlists. If nothing you hold or watch has an event in the selected period, the list is empty, and if you have no watchlist, a separate empty state appears. Turn off My Assets to see all events again.
Q: Can I use Event Calendar without logging in?
Yes. Guests can browse Upcoming Events, ranked market-wide, and the full Calendar page. Tapping My Assets or Remind Me opens the login popup; once you log in, the filter or reminder is applied and the list refreshes to your personal top 10.